
Desktop Support Analyst
2 days ago
Overview
We are looking for a dynamic
Desktop Support Analyst
to provide high-quality IT support to senior stakeholders, including executives and portfolio managers. This individual will excel in fast-paced, high-pressure environments, delivering reliable VIP support and ensuring smooth IT operations across multiple Asian offices.
This role is vital to business continuity and requires not only strong technical expertise but also confidence, clear communication, and a proactive approach when engaging senior users.
Key Responsibilities
Deliver
first-line desktop support for Windows environments , focusing on senior stakeholders and portfolio managers.
Provide
VIP-level support
in time-critical situations to ensure minimal business disruption.
Support
Microsoft Office and Microsoft 365
applications to maintain productivity.
Assist with office moves and
IT migrations , including system setup and user onboarding.
Handle
hardware support
for laptops, desktops, printers, and peripherals.
Coordinate and execute IT setups across Asian offices, with flexibility for business travel.
Maintain accurate documentation of issues, resolutions, and system changes in line with IT best practices.
Act as a trusted IT partner to senior users, providing business-aligned and solution-driven support.
Required Skills & Experience
3-5 years of experience in desktop support/IT support
Strong technical expertise in
Windows OS, Microsoft Office, and Microsoft 365 .
Proven background in delivering
VIP support , ideally within financial services or other time-sensitive industries.
Skilled in troubleshooting hardware and software issues across desktops, laptops, and mobile devices.
Experience in
IT migrations, office setups, and user transitions .
Excellent communication and interpersonal skills, with the ability to build trust with senior stakeholders.
Resilient, proactive, and adaptable in high-pressure environments.
Willingness to travel across Asia for office support and relocations.
Experience in front-office trading environments is advantageous.
Nice-to-have
Previous experience in financial services or working directly with portfolio managers.
Familiarity with ITIL frameworks or similar service management processes.
Knowledge of remote support tools and ticketing systems.
Details
Seniority level: Associate
Employment type: Full-time
Job function: Information Technology
Industries: Investment Management
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