Analyst, Desktop Support Engineer

Analyst, Desktop Support Engineer

**Do you want your voice heard and your actions to count?**

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

This is a Dealing Desktop support position in the Dealing Support team. The staff will report to the Team lead, he will work closely with all technology teams across the organisation.

**Responsibilities
- Contribute to the overall success of the Dealing Room Support, ensuring specific individual goals, plans; initiatives are executed/delivered in support of the team's business strategies and objectives. Ensure all activities conducted are compliant with governing regulations, internal policies, and procedures
- First and second level technical system support to all production systems being used by the users
- Manage and maintain the currency of all issues in a manner which provides high quality support services to its users
- Manage and provide technical support on any trading and market system including Refinitiv/ Thomson Reuters, Bloomberg, EBS, etc
- Manage and responsible for Refinitiv market data access and Bloomberg SID reporting for users billing, etc
- Manage and responsible for trading phone and voice recording system, etc
- Manage and responsible for System asset ledger related to treasury system and system access
- Liaise with second and third level support when applicable and provide recommendations to management with regards to resolution
- Perform PC refresh, plan and deploy for new hire, installation of equipment, PC moves service request within SLA and ensure assets tracking is updated
- Record and maintain assets inventory system
- Must accurately record, update ticket in ITSM system
- Prepare and update technical documentation
- Determine the best solution based on the issue and details provided by users
- Identify and escalate business and technical challenges
- Communicate with other technical teams, clients and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all times
- To succeed in this role, the staff needs to have strong end-to-end knowledge of dealing rooms/trade floor support, infrastructure, market data and management

**Qualifications**
- Degree in Computer Science or a related technical discipline
- One to two years of trade floor support experience is preferred

**Requirement**
- Min 3 years Experienced and skilled working with Wintel desktops/laptop/Thin client/Virtual Desktop/Corporate Mobile phone
- Experience in 1st level support in the end user environment
- Experience in TCP/IP networking knowledge and troubleshooting skills
- Experienced and skilled working with Microsoft Office, M365, Outlook, Teams
- Experienced and skilled working with Trading Phone and recording System
- Experienced in Market data systems: Bloomberg, Thomson Reuters Eikon
- Experienced in Trading systems: Thomson Reuters FX Trading, EBS, etc
- Microsoft Office: Advanced of Word, Excel, Access and PowerPoint
- Good technical working knowledge of Windows Servers and SQL Server
- General understanding of financial markets and products is added advantage
- Experience working within financial services being desirable
- Experience in Trading Phone systems: IPC Unigy, voice recorders, Turrets, Omni soft Turrets
- Excellent leadership skill
- Experience in leading and managing a team of System Administrators
- Excellent communications skills (written and verbal), and able to manage key stakeholders
- i.e. project team, security, compliance and IT operations and capable of bridging the gap between technology and business functions
- Excellent organization skills and ability to manage multiple complex initiatives
- Ability to prioritize and multi-task in a fast-paced/demanding environment
- Strong analytical and problem-solving
- Strong interpersonal/relationship-building skills and customer service values/practices
- Ability to create technical documentation.
- Willingness to accept additional responsibilities

Strong customer service and communication skills with a focus on rapport-building

MUFG Bank Ltd & MUFG Securities Asia Limited (collectively referred to as "MUFG") is an equal opportunity employer. We view our employees as our key assets as they are fundamenta