Desktop Support Lead

1 week ago


Central Singapore Emprego SG Full time

**Location**
- Singapore, Central Singapore**Job Type**
- Permanent**Salary**
- $3,700 - $4,500 Per Month**Date Posted**
- 3 hours agoAdditional Details

**Job ID**
- 103492**Job Views**
- 1Roles & Responsibilities
- Install, upgrade, support, and troubleshoot Windows 7 and Windows 8.1 and Microsoft Office
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
- Use tools and methodologies to load, copy and customize the operating system configurations for deployment
- Responsible for tracking hardware and software inventory
- Familiarize end-users with basic software, hardware, and peripheral device operation
- Take ownership and responsibility of queries, issues, and problems assigned to the Desktop Support Engineers.
- Works with vendor support contacts to resolve technical issues within the desktop environment.
- Install, upgrade, support, and troubleshoot for printers, computer hardware, and any other authorized peripheral equipment
- Performs general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment
- Performs remedial repairs on computers, laptops, printers, and any other authorized peripheral equipment
- Customize desktop hardware to meet user specifications and site standards
- Provide VIP support
- Resolve and update incidents within SLA and also update stakeholders for P1 cases
- Update KB with the solution provided
- Permanent position. Preferable minimum at least 3 years in Desktop Support role.Tags

desktop

support

lead



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