Markets Desktop Support Lead

**About Us**

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

**About the Role**

As a Markets Desktop Support Team lead in our Markets Technology team you will be working closely with institutional customers to understand their needs and provide tailored solutions. You will be responsible to provide technical consultation to internal financial markets area, handling desktop production issues, strengthening business partnerships, and collaborating closely with a global team of business and technical stakeholders to deliver a high-quality service experience.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

**Role Type**:Permanent, Full Time
**Role Location**:Singapore

**What will your day look like?**

As a Markets Desktop Support Team lead you will be responsible to
- Capture and document problem definitions and objectives.
- Develop solution options with the business unit, adhering to ANZ ITIL incident and problem management processes.
- Coordinate with ANZ support groups to resolve high-level urgent support issues.
- Assist with system administration tasks, including backups, virus protection, and disaster recovery planning.
- Maintain good working relationships and appreciate team members' skills and opinions.
- Lead and motivate the team, fostering a strong customer-focused culture.
- Manage the annual performance management process and drive staff engagement initiatives.
- Act in accordance with ANZ values, challenge inconsistent practices, and support project and out-of-office activities.

**What will you bring?**

To grow and be successful in this role, you will ideally bring the following:

- Prior experience in financial markets desktop support roles.
- Knowledge of PC hardware, smartphones, IPC Voice solution and other devices.
- Ability to set clear, achievable goals, prioritize tasks, and meet deadlines.
- Strong people skills and interpersonal abilities to interact successfully with all levels of technology and business staff.
- Ability to challenge existing processes and procedures, with essential soft skills for team and business interactions.
- Strong interpersonal skills to foster positive relationships and effective communication within the team and with business stakeholders.
- Prior dealing room/trade floor experience would be highly regarded.

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

**So why join us?**

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

**Job Posting End Date**

18/12/2024, 11.59pm, (Melbourne Australia)