Desktop Support Team Lead

3 hours ago

Singapore CTC Global Pte Ltd Full time

Desktop Support Engineer (Team Lead) to lead our EUC team in providing technical assistance and support for desktop systems, hardware, software, and network issues.
Responsibilities
Responsible for the planning of the teams' deployment schedules.
Provide technical guidance and mentor junior team members
Provide IT technical onsite support for end-user service problems, including identification, diagnosis, rectification and escalation.
Support desktops, notebooks, printers, scanners, and hardware components.
Install, re-install, troubleshoot and reconfigure Microsoft Windows and Microsoft applications in Desktop PCs and Notebook PCs (e.g., Windows XP/7/10 OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express).
Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.
Take on and resolve complex calls or tasks
Prepare daily status reports to both internal and external stakeholders
Provide excellent support and timely service.
Requirements
Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma in IT-related courses
Good attitude with the willingness to learn and work in a team
Experience in leading EUC projects is an added advantage
Strong problem-solving skills
Excellent client-facing skills with professional presence and excellent communication skills
Able to commit for 5.5 days work week
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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