Desktop Team Lead

5 days ago

Singapore Goldtech Resources Pte Ltd Full time $80,000 - $120,000 per year
Desktop Team Lead (Other)

Location In Singapore: Islandwide

Salary(SGD):

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Job Description:

  • Monitor teams assigned projects to insure they are completed on time.
  • Must be able to execute all assigned projects quickly and efficiently with a sense of urgency.
  • Responds to customer inquiries regarding technical issues and manage escalations.
  • Support of laptops, desktops, tablets, smartphones telephony devices, printers, conference room equipment, infrastructure computing, Cisco Telepresence.
  • Monitor Service Request support for HW, SW installations, moves, adds and etc. at clients site.
  • Able to lead a team of desktop engineers in handling all operational / escalation issue and all incidents.
  • Troubleshoot and resolve trouble tickets related to technical difficulties with hardware and software.
  • Handle customer's complaints and ensure customer satisfaction during closure.
  • Coordinate activities related to the desktop environment with other IT teams including testing, change management, evaluations, and implementation.
  • Perform monthly operation review & trend analysis.
  • Support of on and offsite meetings.

Requirements:

  • Major in Computer Science or any technology degrees.
  • At least 3-5 years' experience.
  • Excellent customer service and interpersonal skills.
  • Basic understanding of TCP/IP protocols and networks is required.
  • Ability to work in a team environment.
  • Communicate clearly with technical and non-technical audiences, both verbally and written.
  • Strong organizational skills and ability to prioritize tasks among many competing requests.
  • Professional attitude and demeanour.
  • Must possess an in-depth knowledge of PC software and hardware for both desktop and laptop machines, with additional knowledge in the Mac area being a plus.
  • Must have a good understanding of web conferencing and mobility technologies and an understanding of audio-visual equipment as it relates to PC/Mac platforms.

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