Infrastructure Support Analyst

1 week ago

Singapore ScienTec Consulting Full time

We are looking for Infrastructure Support Analyst (Desktop) to join Singapore Government Agency.

Working Hours: Monday to Friday

Great Career Progression and Friendly Working Environment

Job Responsibilities:

- Assist in the control and management of the Operations, Service Levels and Contract Administration of the Servers, Networks, Desktops and Helpdesk Services that is being run by an external Service Provider.
- Work closely with Service Provider to ensure IT Systems Management processes (covering Service Level Management, Incident and Problem Management, Change and Release Management, Configuration Management, Capacity Management, Availability Management, Backup and Recovery Management and Security Management) are put in place to manage Infrastructure Systems and Operations and are properly deployed and executed.
- Provide governance on the service provided by the Service Provider.
- Manage the escalation processes and perform service recovery for incidents that directly impact services or users.
- Conduct internal security reviews and assist in internal and external audits on the Service Providers.
- Support user projects involving infrastructure acquisitions and evaluations.
- Review infrastructure capacity and forecast capacity needs for growth and new projects as well as for obsolescence of old technology. Upgrade the systems in a timely manner to meet such needs.
- Ensure the Infrastructure servers and networks systems are adequately secured; and the necessary security tools and monitoring systems are in place to protect against any unauthorized accesses or attacks.
- Continually exploit technological advancements or new processes to improve on the robustness, performance or resilience of existing operations and services.

Job Requirements:

- At least 6 years of working experience in managing or maintaining a Microsoft Windows or Oracle Solaris Server environment with Internet and Intranet Web
- Possess a strong understanding of server and network security and working experience with server systems and/or network systems is important.
- Relevant technical certifications in Microsoft Server Administration and Troubleshooting, Oracle Solaris Server Administration and Troubleshooting, CISCO Network Administration and Troubleshooting, Firewall Administration and etc.
- Certifications in IT Project Management will be advantageous.
- Relevant technical certifications in the administration and troubleshooting of the following products will be advantageous: SAP Basis, Configuration Management Systems, Oracle RAC, MS SQL, Oracle Fusion Middleware specifically WebLogic Server, Oracle Solaris, VMWare, SAN Storage, Backup Systems, Control-M, Web and Portal, Firewalls, Load balancers, Networks

Kris Ang

Recruitment Consultant

Ang Wen Hao (Kris) - R2090523

ScienTec Consulting Pte Ltd - 11C5781

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