EUC & Infrastructure Support Analyst

1 week ago

Singapore The Gap Partnership Full time

Overview
Join the world's leading Negotiation Consultancy: The Gap Partnership. We are a global negotiation consultancy specializing in practical and effective negotiation solutions and strategies, operating in over 50 countries and partnering with more than 600 organizations. Our consultants bring real-world commercial experience across industry sectors to provide best-in-class negotiation solutions.
The role: EUC & Infrastructure Support Analyst
Technology is a critical enabler at The Gap Partnership, underpinning every aspect of business operations and supporting strategic objectives. In a fast-evolving professional services environment, our technology stack must support day-to-day operations and empower the business to innovate, scale, and stay ahead.
In this role, you will be responsible for delivering robust end-user compute and infrastructure support, including maintenance, administration, and second- and third-line technical assistance. You will work closely with cross-functional technology teams and business stakeholders to shape and support a modern, secure, and scalable technology environment.
You’ll play a key role in:
Ensuring the stability and performance of core IT systems.
Collaborating with engineering and architecture teams to evolve our infrastructure.
Partnering with business units to understand their needs and deliver technology solutions that drive efficiency and innovation.
Supporting the adoption of new tools and platforms that enable growth and enhance the employee experience.
About You
Language skills: fluent in English, with excellent verbal and written communication skills; ability to explain technical concepts to non-technical users.
Strong knowledge of Microsoft 365 and Azure cloud infrastructure, including Entra ID, Intune, Autopilot and Defender.
Proficiency with collaboration tools, especially Microsoft Teams and the broader Office 365 suite.
Comfortable supporting multiple platforms: Windows, macOS, iOS, and Android.
Solid understanding of ITIL service management principles and cybersecurity fundamentals.
Strong attention to detail with a methodical approach to problem solving and the ability to prioritise tasks and follow through to resolution with minimal supervision.
Experience collaborating with internal teams and third-party vendors to deliver high-quality outcomes.
This is an office-based role in Singapore; candidates must be happy to be in the Singapore office daily, and some international travel will be required. A hybrid option (1-2 days from home) can be discussed after an initial period.
Equal Employment Opportunity
At The Gap Partnership, we are committed to fostering a workplace culture that values diversity, equity, and inclusion. We believe a diverse and inclusive workforce enriches our organization and contributes to our success. We provide equal opportunities for all individuals regardless of race, color, ethnicity, national origin, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable laws.
Note
On occasions with high volumes of applicants, some roles may close earlier than the advertised end date to manage applicants. We will offer feedback only to candidates who attend an interview.
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