Service Delivery Manager
2 days ago
Key Responsibilities Lead and manage a team of engineers responsible for network operations and managed services. Ensure service delivery performance meets contractual SLAs and customer expectations. Drive continuous improvement through automation, cloud adoption, and process optimization. Act as the main escalation point for major incidents and coordinate 24x7 response and recovery efforts. Oversee change management, incident management, and problem management processes in accordance with ITIL best practices. Prepare and present performance and operational reports using Power BI and ServiceNow. Collaborate closely with internal teams and stakeholders to enhance service quality and operational efficiency. Conduct regular service reviews and manage client communication on performance, issues, and improvement plans. Manage staffing, training, and performance reviews for the engineering team. Requirements Minimum 5 years of IT operations/service delivery experience, including 2+ years in a leadership or managerial role. Strong background in network infrastructure, managed services, and operational management. Proven experience managing teams supporting 24x7 operations. ITIL Certification is mandatory. Experience with ServiceNow, Power BI, and automation tools. Knowledge of cloud technologies (Azure, AWS, or GCP) is highly preferred. Excellent communication, leadership, and stakeholder management skills. Strong analytical and problem-solving abilities. Please send your detailed resume in MS Word format to with Education Level Working experiences Each employment background Reason for leaving each employment Last drawn salary Expected salary Date of availability #J-18808-Ljbffr
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Service Delivery Manager
4 days ago
Singapur, Singapore User Full timeWe are seeking a Service Delivery Manager to lead and oversee a system and solution maintenance project starting in December. The role is focused on managing 24/7 maintenance operations (without personal standby requirement), ensuring smooth service delivery, SLA compliance, and effective technical solutioning across a Java and .NET technology stack . The...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore DATA CONNECT TECHNOLOGIES PTE. LTD. Full timeKey Responsibilities Service Delivery & Operations Manage day-to-day IT service delivery in line with agreed SLAs, OLAs, and KPIs. Manage and implement service delivery project management, coordinating internal resources and external resources, fixing reliability issues, and managing conflicts. Oversee incident, problem, and change management processes based...
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Service Delivery Manager
4 weeks ago
Singapur, Singapore AsiaPac Distribution Pte Ltd Full timeGet AI-powered advice on this job and more exclusive features. Manage staff assigned/stationed at the customer sites To maintain strong and positive customer relationships and improve service delivery, ensuring customer satisfaction is achieved and maintained in the long term To identify customer needs and oversee Service Delivery within the business context...
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Service Delivery Manager
4 weeks ago
Singapur, Singapore AsiaPac Technology Pte Ltd (a Keppel Ltd company) Full timeResponsibilities Manage staff assigned/stationed at the customer sites To maintain strong and positive customer relationships and improve service delivery, ensuring customer satisfaction is achieved and maintained in the long term To identify customer needs and oversee Service Delivery within the business context Point of Contact for quality of service and...
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Service Delivery Manager
4 days ago
Singapur, Singapore DBiz AI Solutions Full timeAbout the Company Dbiz is a high-performing product and engineering company that partners with organizations to build out digital solutions using the right technology at the right time. We pride ourselves on our innovative use of technology in various ways. Role Summary We are looking for a highly skilled and experienced Senior Program Manager to join our...
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Service Delivery Manager
4 days ago
Singapur, Singapore XCELLINK PTE. LTD. Full timeThe Service Delivery Manager plays a pivotal role in ensuring the seamless delivery and continuous improvement of IT and business services within the organisation. This individual acts as a bridge between service providers, business units, and customers, maintaining high service standards, addressing issues proactively, and supporting the organisation’s...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore Black Box Full timeOverview Black Box Network Services is seeking an experienced Service Delivery Manager (SDM) to lead the delivery of managed data center operations and structured cabling infrastructure for a major banking customer. This role ensures high-performance service delivery within SLA frameworks, drives customer satisfaction, and oversees continuous improvement...
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Service Delivery Manager
4 days ago
Singapur, Singapore KDDI ASIA PACIFIC PTE. LTD. Full timeJob Summary The Service Delivery Manager (SDM) is the dedicated client-facing role responsible for ensuring contracted IT or managed services are delivered effectively and efficiently. Their primary function is to own the client relationship, guarantee service quality and performance by monitoring Service Level Agreements (SLAs), managing operational...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore CTC GLOBAL PTE. LTD. Full timeJob Summary The Service Delivery Manager plays a key role in ensuring uninterrupted operations for the assigned hospital project. You will be responsible for overseeing daily operational activities, monitoring SLA performance, and leading the Service Delivery Engineers team. Your leadership directly contributes to enhancing the end-user experience by...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore Digital Biz Solutions Full timeAbout the Company: Dbiz is a high-performing product and engineering company that partners with organizations to build out digital solutions using the right technology at the right time. We pride ourselves on our innovative use of technology in various ways.Role Summary: We are looking for a highly skilled and experienced Senior Program Manager to join...
