Service Delivery Manager
1 week ago
Are you looking for an exciting new opportunity? Join a Singapore-based systems integrator with over 25 years of experience and a strong reputation for providing secure, reliable, and state-of-the-art security solutions. Dedicated to advancing Singapore’s homeland security landscape and enhancing lives since 1998, this team delivers comprehensive, turn-key solutions encompassing design, integration, commissioning, and post-implementation maintenance and support. If you would like to learn more about this opportunity, feel free to reach out and apply today Key Responsibilities: Manage end-to-end delivery of services across multiple accounts, ensuring alignment with SLAs, KPIs, and contractual obligations. Act as the primary interface with clients on service operations, maintaining a high level of customer satisfaction and trust. Lead cross-functional teams in incident response, change management, and service escalations. Coordinate with engineering, operations, and project teams to ensure smooth handovers and continuous service improvement. Conduct regular service reviews, reporting on performance metrics, trends, and opportunities for enhancement. Ensure adherence to ITIL and ISO practices in service delivery and documentation. Identify process gaps, drive automation and efficiency initiatives, and support internal audits or compliance checks. Requirements: Singapore Citizen (mandatory). Minimum 5 years of experience in a Service Delivery, IT Operations, or Technical Account Management role. Strong understanding of security systems (e.g., access control, surveillance, cyber defense platforms) and/or ICT infrastructure. Proven experience working with public sector clients and high-assurance environments is preferred. Familiarity with ITIL service management practices (certification is a plus). Excellent stakeholder management, conflict resolution, and communication skills. Ability to thrive in fast-paced environments with complex service environments and demanding clients. Benefits: Be part of a nationally trusted security provider. Lead mission-critical projects that impact public safety and national security. Work in a collaborative environment with opportunities to grow professionally. Competitive compensation and meaningful work in a high-integrity setting. Salary: $120,000 - $160,000 per annum (depending on seniority) #J-18808-Ljbffr
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Service Delivery Manager
1 week ago
Singapur, Singapore PROJECT SEARCH PTE. LTD. Full timeJob Title: Service Delivery Manager – Mobile Broadband Department: Mobile Network Operations / Customer Experience Location: Singapore Employment Type: Full-Time Job Summary: The Service Delivery Manager – Mobile Broadband is responsible for ensuring the seamless delivery of mobile broadband services to both consumer and enterprise customers. This role...
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Service Delivery Manager
3 weeks ago
Singapur, Singapore User Full timeWe are seeking a Service Delivery Manager to lead and oversee a system and solution maintenance project starting in December. The role is focused on managing 24/7 maintenance operations (without personal standby requirement), ensuring smooth service delivery, SLA compliance, and effective technical solutioning across a Java and .NET technology stack . The...
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Service Delivery Manager
5 days ago
Singapur, Singapore NEWTONE SERVICES PTE. LTD. Full timeWe’re looking for a Service Delivery Manager with experience in ICT service delivery, cloud solutions, and public sector projects. The SDM will lead the seamless delivery of critical services, acting as the primary point of contact for stakeholders and ensuring high-quality implementation, support, and management of ICT systems. Key Responsibilities Act as...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore TECH MAHINDRA LIMITED (Singapore Branch) Full timeResponsibilities Overall accountability for all aspects of Service Delivery. Owns strategic relationship between the Business and TechM management. Ownership of service delivery including service transition , transformation, migration and all operations activities. Provides the strategic inputs to the System Integration and Managed Services teams on...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore Genesis Networks Pte Ltd Full timeA Service Delivery Manager (SDM) is responsible for making sure that services are being seamlessly delivered to our clients. You are in charge of a variety of tasks, such as will focus on training and mentoring team members, implementing processes and procedures needed to ensure operational excellence, rectifying reliability issues, monitoring progress,...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore GENESIS NETWORKS PTE LTD Full timeJob Description A Service Delivery Manager (SDM) is responsible for making sure that services are being seamlessly delivered to our clients. You are in charge of a variety of tasks, such as will focus on training and mentoring team members, implementing processes and procedures needed to ensure operational excellence, rectifying reliability issues,...
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Service Delivery Manager
3 weeks ago
Singapur, Singapore DBiz AI Solutions Full timeAbout the Company Dbiz is a high-performing product and engineering company that partners with organizations to build out digital solutions using the right technology at the right time. We pride ourselves on our innovative use of technology in various ways. Role Summary We are looking for a highly skilled and experienced Senior Program Manager to join our...
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Service Delivery Manager
3 weeks ago
Singapur, Singapore TechStudio Solutions Pte Ltd Full timeAbout the Role As Service Delivery Manager, you’ll be responsible for delivering SaaS products and services with excellence, meeting client expectations, and driving continuous operational improvements. You’ll blend technical acumen, customer focus, and leadership to manage delivery, escalations, and optimization across the full service lifecycle. What...
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Service Delivery Manager
3 weeks ago
Singapur, Singapore XCELLINK PTE. LTD. Full timeThe Service Delivery Manager plays a pivotal role in ensuring the seamless delivery and continuous improvement of IT and business services within the organisation. This individual acts as a bridge between service providers, business units, and customers, maintaining high service standards, addressing issues proactively, and supporting the organisation’s...
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Service Delivery Manager
4 days ago
Singapur, Singapore Black Box Full timeJob Summary Black Box Network Services is seeking an experienced Service Delivery Manager (SDM) to lead the delivery of managed data center operations and structured cabling infrastructure for a major banking customer. This role ensures high‑performance service delivery within SLA frameworks, drives customer satisfaction, and oversees continuous...
