Service Delivery Manager

4 days ago

Singapur, Singapore Hamilton Barnes Associates Limited Full time

Are you looking for an exciting new opportunity? Join a Singapore-based systems integrator with over 25 years of experience and a strong reputation for providing secure, reliable, and state-of-the-art security solutions. Dedicated to advancing Singapore’s homeland security landscape and enhancing lives since 1998, this team delivers comprehensive, turn-key solutions encompassing design, integration, commissioning, and post-implementation maintenance and support.

If you would like to learn more about this opportunity, feel free to reach out and apply today

Key Responsibilities:

  • Manage end-to-end delivery of services across multiple accounts, ensuring alignment with SLAs, KPIs, and contractual obligations.
  • Act as the primary interface with clients on service operations, maintaining a high level of customer satisfaction and trust.
  • Lead cross-functional teams in incident response, change management, and service escalations.
  • Coordinate with engineering, operations, and project teams to ensure smooth handovers and continuous service improvement.
  • Conduct regular service reviews, reporting on performance metrics, trends, and opportunities for enhancement.
  • Ensure adherence to ITIL and ISO practices in service delivery and documentation.
  • Identify process gaps, drive automation and efficiency initiatives, and support internal audits or compliance checks.

Requirements:

  • Singapore Citizen (mandatory).
  • Minimum 5 years of experience in a Service Delivery, IT Operations, or Technical Account Management role.
  • Strong understanding of security systems (e.g., access control, surveillance, cyber defense platforms) and/or ICT infrastructure.
  • Proven experience working with public sector clients and high-assurance environments is preferred.
  • Familiarity with ITIL service management practices (certification is a plus).
  • Excellent stakeholder management, conflict resolution, and communication skills.
  • Ability to thrive in fast-paced environments with complex service environments and demanding clients.

Benefits:

  • Be part of a nationally trusted security provider.
  • Lead mission-critical projects that impact public safety and national security.
  • Work in a collaborative environment with opportunities to grow professionally.
  • Competitive compensation and meaningful work in a high-integrity setting.

Salary:

  • $120,000 - $160,000 per annum (depending on seniority)
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