Assistant Director of Sales
6 months ago
Responsibilities
Be familiar and effective in the sales process: create rapport, ask open questions, follow-up, anticipate and manager expectations, advise conflicts, overcome objections, closing and obtain post-feedback Day-to-day sales activities include telemarketing, sales calls, hotel / serviced residence visits, entertainment, virtual presentations etc. Acquire new sales leads / prospects and establish new accounts to grow account / client base. Foster and develop relationship with existing clients and customers to maintain loyalty; Manage leads and enquiries and provide suitable solutions promptly. Be familiar and diligent with various company systems and sales tools, such as property management system, customer relationship management system, booker loyalty where applicable Work collaboratively with the Operations team to ensure that we deliver the best to our guests; Work collaboratively with the Revenue Management team to optimize the rates to the hotel Gather and provide publicly available market information; Provide timely updates to superior and team on activities and market information Achieve various monthly sales targets set to meet overall cluster budget. Review account portfolio regularly and present to management to provide analysis on performance of each account and forward action plans. Compliant with statutory regulations and internal guidelines/SOPs Follow up with clients whose payments are outstanding and long overdue. Undertake any other duties as may be assigned by superiors diligently and professionally. Initiate and drive larger scale projects that may require other departments or external parties
Requirements
Minimum Diploma in Marketing & Business Administration or equivalent. Minimum 5 years' experience of same capacity in hospitality industry, focusing on travel trade Able to lead, manage & motivate a team meet sales goals. Hands-on approach in solving challenges and a good team player. Possess excellent organizational, interpersonal, time management and IT skills. Strong oral & written communication skills. Able to multi task to meet close deadlines under fast -paced environment.-
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