Assistant Director of Sales

4 weeks ago


Singapur, Singapore Capella Hotels and Resorts Full time

Position Overview
The Assistant Director of Sales is responsible for developing and fostering business through pro-active direct sales, marketing, telemarketing, direct mail, appointment calls and tours of the hotel. He/she also develops strategic action plans for hotels to drive measurable, incremental sales revenue

The Role
A. Develop Sales Strategies

Lead review of client segmentation to strengthen client portfoliosLead review of competitor landscape and customer demand to identify sales opportunitiesLead the development of new sales channels and networks

B. Manage Client Relationships

Lead decisions on guests' and/or customers' requests that deviate from signed sales contractsLead service recovery for retention of guests and/or customers and future business

C. Manage Sales Activities to Achieve Sales

Lead hotel inspections and host key clientsLead the management of staff performance to achieve departmental sales targetsConduct negotiation of sales contractsConduct minimum 20 sales activities per week including sales call, entertainment and site inspections

D. Manage Finance and Report Management

Present sales reports and recommendations for management updates and decision-makingReview sales channel partnerships for sales growthLead participation in relevant industry events, trade exhibitions and sales trips for networking and lead generation

Talent Profile
1. Minimum of 5 years' Leisure Sales experience working for a luxury hotel
2. Have a good business acumen
3. Strong exposure to America and Europe markets
4. Able to lead and train new team members




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