Concierge Officer
3 weeks ago
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Concierge Officer
To provide excellent customer service at a premium Grade A Office Tower
Customer Service:
Greet and welcome visitors, tenants, and employees in a courteous and professional manner. Assist with inquiries, provide information on building facilities, services, and amenities. Manage access control systems, ensuring only authorized individuals enter the building.Tenant and Visitor Assistance:
Effectively handle a wide range of concierge requests and enquiries Assist with issuing building access cards, parking permits, or other necessary documents.Administrative Support:
Receive and distribute mail, packages, and deliveries promptly. Maintain accurate visitor logs, tenant directories, and contact information. Coordinate with building management and maintenance teams for repairs, cleaning, or other required services. Manage helpdesk portal/ app and emails.Security and Safety:
Monitor security system such as access control systems and visitor management systems to ensure the building's security. Respond to emergency situations promptly, following established protocols and procedures. Report security incidents, suspicious activities, or safety hazards to management team.Communication and Professionalism:
Maintain effective communication with tenants, employees, contractors, and other stakeholders via phone, email, and in-person interactions. Provide clear and concise information on building policies, procedures, and regulations. Handle sensitive information and maintain confidentiality. Successful completion of scheduled activities. Achieve KPIs. Ensure that a high level of professionalism and customer service are always maintained. Client and tenant’s customer satisfaction. Meet standards and audit requirements. Diploma or equivalent. Additional education or certifications in hospitality management, customer service, or related fields are desirable. Previous experience in a customer service or hospitality role is preferred, or previous experience in premium office environment. Excellent interpersonal and communication skills, both verbal and written. Strong organizational and multitasking abilities to manage multiple requests and priorities efficiently. Proficiency in computer systems, building portal, app, email, and other standard office tools. Ability to adapt to a fast-paced and dynamic environment. Strong problem-solving skills and the ability to remain calm under pressure. Security awareness and familiarity with emergency protocols. Professionalism and confidentiality: A concierge officer must maintain a high level of professionalism and exercise discretion and confidentiality when dealing with sensitive client information or requests. Adaptability and flexibility: The ability to adapt to changing situations and work under pressure is essential, as concierge officers often face unexpected challenges or last-minute requests.Location:
On-site –SingaporeIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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