Associate, Care Concierge

Found in: Talent SG C2 - 2 weeks ago


Singapur, Singapore NTUC Health Full time

Job Description

Deliver consistent good customer service including inquiries, and complaints at all times Be customer-centric with both internal and external stakeholders via all communication channels. Handle phone and email enquiries of current and prospective customers of NTUC Health Advise and promote the value of our NTUC Health services to the customers. Address enquiries, referrals, scheduling of appointments and other support required from the various communication channels; recommend relevant services within NTUC Health to address the needs of the stakeholders. Manages service feedback and liaises with relevant stakeholders to resolve the issues within a stipulated time frame. Track and monitor customers' enquiries from all channels such as Call Centre Hotline, E-mails, Whatsapp, and Online Messages in a timely manner, including service recovery. Meet KPI requirements. Perform any other duties that may be assigned from time to time by the Reporting Officer.

Qualifications

Preferably general degree or minimum A' Levels with some customer service experiences Someone with strong written and verbal communication skills Someone who is resourceful and provides timely and accurate information to our seniors Someone who is patient and meticulous and enjoys working with a senior person. Prior experience in the healthcare sector is preferred. Proficiency in a 2nd language would be advantageous.
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