Associate, Customer Care

3 weeks ago


Singapur, Singapore HSBC Full time

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life in Singapore is the combination of AXA Singapore and HSBC Insurance. Here you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank.

Insurance is about people, and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as an Associate, Customer Care.

Principal Responsibilities

Maintain customer service excellence by managing walk-in customer queries Manage outbound calls and emails to both internal and external customers Prepare statement summary and reports Manage complaints and resolve within Service Level Agreement (SLA) Ensure tasks are executed expeditiously, with minimal errors and in compliance with audit and statutory guidelines To drive initiative to improve customer experiences Ad hoc duties as assigned by line manager Requirements Mininimum Diploma/Bachelor with relevant 3-4 years experiences in frontline customer service Knowledge in insurance will be highly preferred Good interpersonal and communication skills, customer oriented Highly driven to excel in customer service role

To be considered for this role, the relevant rights to work in Singapore is required.



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