Customer Care Consultant

Found in: Talent SG C2 - 1 week ago

Singapur, Singapore AIG Full time

Customer Care Consultant, Inbound

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions.

With more than 60 years’ experience in Singapore, AIG has established a reputation as a leading insurer and ally to individuals, corporates, SMEs and multinational clients. Offering a wide range of personal and business insurance products, we bring technical expertise and insight to everything we do, enabling us to support and protect our clients when they need us most.

Benefits Highlights

  • 5-day office hours work week excluding weekends and public holidays
  • 12 months contract, renewal yearly subject to performance
  • Remuneration includes Monthly Basic + KPI Achievement Incentive + 1 month completion bonus
  • Full range of full-time benefits including medical, hospitalization, include Time off for Volunteering, Family Care Leave and Marriage Leave and much more.
  • Full classroom training provided covering Skills, product, systems and processes
  • Track record of career development and lateral movement to Claims, Underwriting, Product and other GI functions.
  • Located at: Aperia Tower, Walking Distance from Lavender and Bendemeer MRT Station

About the role

What you need to know:

  • Adept at managing client expectations and taking ownership of driving customer service requests and resolution.
  • Enjoy problem solving and possess analytical skills to advocate for customers across the organization.
  • Be active in identifying concerns for feedback to management and take part in improvement initiatives.
  • Ensure complete and accurate updates on client interactions in our systems and applications.
  • Meet Contact Centre Key Performance Indicators (KPIs) on Service Levels, productivity metrics and quality assurance and contribute to expected team performance standard.
  • Possess strong communication skills and are comfortable with engaging across levels and departments.
  • Prepared to perform additional or paid overtime duties during operational exigencies when required.
  • Support service team with continual improvement initiatives and projects when delegated by management.

What we’re looking for:

  • Experience in Contact Centers and Customer Service or inbound hotlines
  • Fresh Diploma, Higher Nitec, Nitec holders who are keen to explore customer service role in contact center environment are welcome to apply
  • Familiarity with Customer Relationship Management system (CRM) use & MS Office
  • Candidates with a Certificate in General Insurance (CGI) will be given priority
  • Candidates are required to attain CGI certification by end of probation
  • Bilingual in English and local second language preferred
  • Able to multi task and work across different systems and platforms
  • Enthusiastic and self-motivated individual, able to work in a fast-paced customer focused and dynamic environment
  • Good command of oral and written English

#LI-RO1

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

Functional Area:

TH - Other

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Asia Pacific Insurance Pte. Ltd.

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