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  • Customer Service officer

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    Singapur, Singapore ITCAN Pte Ltd Full time

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Customer Service Executive

3 months ago

Singapur, Singapore DyStar Full time
Process Order Management using SAP in SD and MM Modules Work closely with team members from Product Management, Planning, Sales, Finance and Logistics to resolve issues and ensure accurate & timely delivery of orders/samples Coordinate and work closely with service providers (Freight forwarding and warehouse) for proper shipping arrangement Monitor Purchase/Sales orders and update status to ordering parties Proactive communication with Sales/SCM members when change of demand is noticed Reduce operation costs by managing shipment frequency, stock allocation based on full pallet / FIFO rules, stock reservation, etc… Responsible in arranging shipments and documentations for letter of credit accurately Coordinate and prepare full set of shipping documentation Create and maintain master data and price list in SAP Attend to customer inquiries/complaints and coordinate satisfactory reply File documentations promptly and assist in auditing Conducts physical stock count at warehouse Ad-hoc duties assigned by superior

Job Requirements

Minimum GCE ‘O’ Level or Diploma in Supply Chain/ Logistics Management At least with 3 years working experience in logistics and order management environment Experience in handling LC documentation and submission a must Knowledge of SAP in SD and MM modules a must Positive attitude, Customer focus mind-set and a good team-player Able to multi-task and work with minimal supervision Fluent in English & Chinese and excellent communication & writing skills Proficient in Microsoft Office and PC skills