Director - Customer Service

4 weeks ago


Singapur, Singapore UTAC group Full time

Director - Customer Service

5 Serangoon North Ave 5, Singapore 554916 Req #436 Monday, August 19, 2024

Please join us

Responsibilities:

Customer Service Delivery

Execute UTAC Customer Support Strategy within site and Corporate driven initiatives Develop strategic customer service solutions to foster customer loyalty and drive revenue growth from existing clients Build and maintain strong business relationships with key strategic customers Manage resources include inter-department resources to execute business plans and achieve revenue targets Manages alignment of customer and factory expectations to achieve optimal customer satisfaction with effective factory support Implement and comply to Corporate Customer Service-related policies and procedures Drives Revenue Attainment and Customer Satisfaction KPI within the Factory

Team Operations and Performance

Lead the Customer Service team to meet customer needs while continuously improving the team’s efficiency and effectiveness, fostering a positive team culture with high engagement Manage team resources to ensure appropriate staffing and skill levels, ensuring that recruitment aligns with company policies and procedures Lead, motivate, and manage staff performance, setting individual objectives and evaluating performance through the UTAC Performance Management (UPM) tool Ensure continuous development in customer service skills by assessing, training, and developing staff. Create Individual Development Plans (IDPs) to enhance team capabilities Provide regular mentoring, coaching, and feedback to team members to help them reach their full potential and build a strong team Manage relationships with internal and external stakeholders to achieve shared goals

Cross Functional Team and Corporate initiatives

Lead or participate in key corporate initiatives that directly involved USG or Customer Service  Drive initiatives with cross-functional team leaders to enhance automation, productivity, and value-added contributions Streamline processes to improve business operations and enhance customer experience Stay informed of industry benchmarks to position the company for growth

Requirements:

Degree in any discipline with a minimum of 8 years of experience in the semiconductor industry, including 5 years in a managerial role, OR Diploma in any discipline with a minimum of 10 years of experience in the semiconductor industry, including 5 years in a managerial role.

Other details

Travel Required No 5 Serangoon North Ave 5, Singapore 554916 Share this job:

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