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Senior / Executive, Customer Service
2 months ago
Senior / Executive, Customer Service
5 Serangoon North Ave 5, Singapore 554916 Req #403 Wednesday, July 17, 2024Please join us
Responsibilities:
Provide Incoming Dies visibility to the Factory for planning and execution Analyze customer forecast numbers and work with Customer to pull in dies to fulfill Forecast / AOP/Customer Shipment requirements Co-ordinate customers' loading and shipment priority within the Factory Provide instruction to Planning to execute orders and changes in priorities and orders Provide WIP status, ship-out plan and finished good information to customers Brief internal team on changes in flow / process / customer requirements after understanding customers' specs Work with IT to develop reports for customers and maintain the requirements of these reports (eg. WIP, Lot transaction history, finished goods, billing report) Maintain pricing and sales order creation for billing and shipment Host Customer Visits and Quarterly Business Review meetingsRequirements:
Degree in Engineering, Business Administration or a related field Minimum 2 years working experience in customer service, preferably in a semiconductor (Subcon) Sales & Marketing environment Able to bridge between and build up rapport with customer and internal engineering, logistics & planning team Must possess strong problem solving, communication and interpersonal skills Ability to work under pressure in a very dynamic environment
Other details
Employment Indicator Professional / Executive 5 Serangoon North Ave 5, Singapore 554916 Share this job:-
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