Senior Customer Service Representative
6 months ago
Senior Customer Service Representative
Responsibility
• Order management: order entry, provide order acknowledgements to customers/affiliates • Set up customer info records for order entry; listing, customer material no & description, price, etc
• Co-ordinate the creation or extension of new sold/bill for us in plants
• Raise SAP Notifications for customer complaints
• Issue debit and credit notes in compliance with the approval process
• Arrange courier of customer pre/co shipment samples
• Input Late order reason (LOR) for orders with late delivery
• Quote ITP own use to Affiliates
• Liaise with customers on order changes, enquiries and any requests.
• Monitor orders for prompt shipment, liaise with shipping implants for timely booking, customer
• request for documentation
• Negotiate the Letter of credit
• Generate ZOOGN report for shipping
Required Skills
• Excellent communication and presentation skills are crucial, with a high level of professional behavior both internally and externally;
• Pro-active, accurate and strong organizational skills;
• Flexible, adaptable and manages stress well;
• Good interpersonal skills and an ability to work with people from all backgrounds and disciplines to achieve desired objectives. Can deal with people at all levels and cultural diversity;
• Competent in the areas of change management, initiative, creativity, assertiveness and decisiveness;
• Detail-oriented, can provide deep-dive analysis;
• Understanding of export documentation process is a pre, good knowledge and understanding of incoterms;
• Ability to multi-task, prioritize and manage time effectively;
• Be a team player and have the ability to listen, comprehend and effectively communicate to obtain positive results;
• Good computer skills (Excel, Word, PowerPoint and Outlook). SAP is preferred.
Required Experience
• 5-6 years of relevant Customer Service experience or a similar position in a multinational company.
• Knowledge of SAP (SD)
• Shipping Knowledge
• A bachelor’s degree is preferred
We are a global leader in taste, scent and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
-
Customer Service Representative
2 months ago
Singapur, Singapore Taylor & Francis Full timeJob Description We are looking to welcome a Customer Service Representative to join our Global Customer Service Department. You will work as an integral part of the department by providing outstanding customer service to our internal and external customers and report to the Customer Service Manager. Closing Date: Applications will close on 4th Nov...
-
Customer Support Representative
5 months ago
Singapur, Singapore Advanced Energy Full timeThe Customer Support Representative (CSR) is the initial point of contact for inbound customer needs. Interacting daily with customers via phone, email, and web, the CSR acts as a representative of the customer to the company and use all available resources in order to provide accurate and prompt resolutions to customer issues and an overall positive...
-
Customer Service Representative
3 months ago
Singapur, Singapore Snaphunt Full timeThe OfferWork alongside & learn from best the organizationThe JobJob Description:We are hiring a Customer Service Agent to manage customer queries and complaints. You will also be asked to process orders, modifications and escalate complaints across a number of communication channels. To do well in this role, you need to be able to remain calm when customers...
-
Customer Service Representative
3 months ago
Singapur, Singapore Pink Parlour Full timeThe salon's professional waxing techniques and procedures prioritize clients' comfort and busy schedules. Pink Parlour's dedication to providing top-notch beauty treatments has won the salon over 18 accolades in the grooming industry, and its presence has expanded to the Philippines, Indonesia, and Malaysia.The RoleJob Description:We are hiring a Customer...
-
Customer Service Manager
1 month ago
Singapur, Singapore Stolt-Nielsen Full timeAre you up for the challenging next step in your career? Stolthaven’s Customer Service department is looking for a Customer Service Manager who will oversee the division of work to the Customer Service Representatives. Manage, monitor, and improve the performance of Customer Service. Ensure the CS department meets organizational goals and expectations....
-
Customer Service Representative
1 month ago
Singapur, Singapore Bureau Veritas Group Full timeAreas of Responsibility Work with internal / external customers and the operations teams to retrieve and compile responses and/or resolve enquiries for customers in an efficient manner and within Company policies and performance guidelines Provide technical knowledge and responses for customers, answer their queries, clarify results and provide...
-
Customer Service Representative
1 month ago
Singapur, Singapore Element Solutions Inc Full timeChallenge Yourself and Impact the Future!MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE:ESI), is renowned worldwide for itscommitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set newbenchmarks for excellence, reliability, and sustainability in electronic...
-
Sr Customer Service Representative
5 months ago
Singapur, Singapore Thermo Fisher Scientific Full timeThermo Fisher Scientific is the world leader in serving science, with revenues of $40 billion. We help our customers accelerate life sciences research, address sophisticated analytical challenges, improve patient diagnostics and increase laboratory productivity. Through our best-in-class brands, we offer an unmatched combination of innovative...
-
Client Service Representative
7 months ago
Singapur, Singapore Parkway Pantai Limited Full timeKey accountabilities Answer incoming telephone calls. Liaise with the despatch team to ensure the smooth collection / delivery of specimens and documents from destination to destination. Process reports and bills. Troubleshooting problems that arise with assistance and guidance from the lab client service representative or client service supervisor...
-
Customer Service Supervisor
5 months ago
Singapur, Singapore Singapore Airlines Full timeJob Description The successful candidate will be part of the Customer Contact Services Department (CCSD), Customer Services & Operations (CSO) Division. CCSD oversees the management and delivery of voice, email and chat interactions with Singapore Airlines customers and KrisFlyer members globally. This is done in close partnership with our valued service...
-
Manager - Customer Service SEA+
6 months ago
Singapur, Singapore Teleflex Full timePosition Summary The incumbent is fully responsible for the on-site management of the Customer Service Department, to effectively meet monthly Sales Revenue targets (for assigned regions). This includes ensuring on-time delivery in full and expediting shipment with Supply Chain team and Distribution Centers. Principal Responsibilities People...
-
Senior Representative
6 months ago
Singapur, Singapore Wesco Full timeAs a Senior Representative - Inside Sales, you will interact with existing customers, primarily by phone and email, to increase sales of the Company's products and/or services by obtaining and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience. You will own a book of larger, more complex accounts and is...
-
Front Line Associate
7 months ago
Singapur, Singapore Western Union Full timeFront Line Associate / Customer Service Representative - Full-time – Singapore Do you possess exceptional customer service skills? Do you want to join a global company that is committed to moving money for better? Join Western Union as a Front Line Associate / Customer Service Representativer - Full-time. Motivated by our values: purpose driven,...
-
Customer Master Governance Representative
3 months ago
Singapur, Singapore Agilent Full timeDescription Responsible for setting up accounts in ECC is master & then feed CRM downstreamand ensuring the account “parent – child” account hierarchy. Ensure that data is validated with due diligence prior to Data Entry. Answers to requests and queries coming through the CMG Mendix Tool/Email while respecting Service Level Agreement...
-
Customer Services Lead
2 months ago
Singapur, Singapore The Edge Partnership Full timeKey responsibilities Lead Customer Service Strategy: Oversee the Customer Services Department, implementing strategies to achieve internal targets and meet agreed service standards with clients. Optimize Resources and Budget: Manage budgets and resources effectively, ensuring cost-efficient operations, adjusting for demand fluctuations, and...
-
Customer Service Specialist
7 months ago
Singapur, Singapore Prudential plc Full timePrudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...
-
Customer Service Representative
4 months ago
Singapur, Singapore Snaphunt Full timeThe OfferOpportunity within a company with a solid track record of performanceLeadership RoleFantastic work cultureThe JobYou will be responsible for : Handling inbound calls, chat & emails in a professional mannerRecording accurate details and u actions taken to resolve issues or provide assistance. Ensuring customer service and satisfaction through clear...
-
Customer Service Repensentative
7 months ago
Singapur, Singapore 9666 Seco Tools (SEA) Pte Ltd Full timeCustomer Service Representative based in Singapore being a part of the Customer Service Organization for SEA. The position will support the team in Singapore and report to the CS Manager SEA & Australia. This will be a key member in the team and important for us to reach our Customer Service Strategy. MAIN RESPONSIBILITIES • Database Management...
-
Internet Sales Representative II
7 months ago
Singapur, Singapore Oracle Full timeThe primary focus of an Internet Sales representative is to sell solutions and services to existing Oracle customers and to prospect for new customers in the assigned territory or vertical. Career Level - IC2 As an Internet Sales Representative you will sell products and services to an assigned geographic or national account base territory to achieve...
-
Customer Service Advisor
3 months ago
Singapur, Singapore People Profilers Full timeIndustry: Heavy VehicleLocation: SenokoWorking Hours: 5.5 Days (Alternate Saturday) Basic Up $2600 + standby allowance + OT + AWS + VB (around 2 months) Responsibilities Represent the Company in a professional manner, maintaining a positive and empathetic attitude at all timesIdentifying and responding to customers needs by providing accurate information...