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Client Services Partner

2 months ago

Singapur, Singapore StarHub Full time

Job Description

Job Purpose

The Client Services Partner is responsible for the end-to-end management of opportunities, starting from the identification to the closure of Integrated Managed Services and Cybersecurity deals in the Enterprise client sector. He/she will partner with sales, pre-sales/solution architects, project management and delivery and provide guidance in shaping complex deals as well as developing strong business proposal to boost sales and profitability.

Responsibilities

Meet and exceed agreed set of KPIs, including sales, revenue & profit targets. Develop a comprehensive business roadmap to achieve these targets, which includes defining the go-to-market strategy, resources/skill alignment, business partnership and investment. Be a coach and quality assurance for Starhub EBG service management, project management and delivery management. Be an advocate for StarHub Managed services and cybersecurity Product / Services, coordinating with marketing on lead generation and drive the adoption of new technologies and tools in solution stack. Identify and foster new leads in Managed services and cybersecurity Product / Services through right-level client engagement, from mid management to C-Suites, procurement, and finance. Leverage on Starhub’s extensive portfolio of product offerings, from Voice & Collaboration to 5G IoT Platform to build an integrated cybersecurity services proposal with a unique value differentiator. Develop effective business proposal that translate the benefits of managed services and cybersecurity services into quantifiable business values, including staff productivity and retention, NPS score, among others. Assess and qualify leads, shape, and progress opportunities to closure. Lead the cross-collaboration of sales, product/technical and delivery team on continuous adoption of digital enablers and increase overall profitability. Build and consolidate a database of sales collateral, including sales cheat sheet, product offerings, competitive landscape, benchmark market price and client references. Implement regular sales management system, including business performance, pipeline and forecast. Provide coaching and guidance, identify area for skill augmentation as needed for sales team. Responsible for managing effective customer relationship with clients Maintains communication with clients and assists in the successful transition of projects from the engagement team to the delivery team

Requirements

• Degree in engineering or related field with at least 15 years of related experience, preferably in IT Service Provider industry. 
• Proven sales track record, with experience in leading and closing of large complex managed services deals.
• Knowledge of Integrated Managed Services and Cybersecurity product / service offering.
• Possess excellent communication and negotiation skill with experience engaging C-Suite members.
• Resilient individual who is able to adapt in a dynamic environment

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