Client Service Advisor

1 month ago


Singapur, Singapore Cartier Full time
KEY RESPONSIBILITIES Client Service and Client Communication: Responsible for delivering a warm and gracious welcome to each client while exhibiting Maison values and exceeding client experience expectations Meet and/or exceed service timeframes and client expectations for Maison appropriate follow-up to service Understand client’s needs and identify and discuss appropriate solutions Ability to communicate and respond to clients inquiries based on strong knowledge of technical explanations of service Possess a strong understanding of Cartier Service Policies with the ability to execute/implement these policies to provide a Maison appropriate client experience Ability to perform on-site quick services such as strap changes, bracelet sizing (non-gold,) steam cleaning, cord changes, engraving & embossing.  Sales: Uphold the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements. Apply client experience guidelines and technical expertise to share recommendations with client about service and product sales (straps, links) Provide meaningful and relevant insight to customers regarding the creations or services Maison can provide (cross-sell) Ability to partner with Boutique colleagues on sales (accessories, watches and jewelry) Daily Operational Support: Understand and comply with Cartier security and operational procedures ( product handling, inventory control, etc.). Must partner and assist with Boutique daily opening/closing Assist with Boutique projects as needed and related to Client Services (inventory, organization, restocking of supplies)

HOW WILL YOU EXPERIENCE SUCCESS WITH US?   

We believe in shared success and understanding that with your actions you elevate your team and brand.

To contribute to team success, you: 

Strong interpersonal skills, empathy, integrity, emotional control, patience, commitment, and discernment. Client service-oriented, solution-driver & team player Excellent verbal and written communication skills Previous experience in client facing role and aptitude for organisation Knowledgeable about Watchmaking, and Jewelry techniques and Cartier products Fluency in English and Mandarin Available to work retail hours including weekends in a fast-paced retail store environment.
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