Senior Account Management Specialist
2 months ago
Responsibilities:
- Be the main point of contact for all client’s day-to-day communication and oversight; own overall client satisfaction and proactively identify opportunities
- Work with the Senior Account Manager to optimize, retain, and up-sell business
- Build effective client relationships as acts as a day-to-day partner; working with them to achieve their marketing objectives and works to nurture and grow the relationship
- Owns projects from briefs to execution with support from the senior account manager when needed
- Is a committed, responsible and confident leader of projects, who can work independently and as part of the wider team
- Brief creative, operations and third parties to ensure all parties are fully equipped with the required information and expectations are fully met
- Helps to manage client finance process
- Attends weekly client meetings and actions on client requests and briefs in a timely manner
- Owns day-to-day client communication,, including weekly reports
- Always provides the standard of service to the client that meets and exceeds client expectations
Qualifications
Experience / Knowledge Required:
- Excellent interpersonal and presentation skills and the ability to confidently communicate with clients
- Highly enthusiastic, self-motivated, meticulous and detail-oriented
- Strong time management skills with an ability to prioritize
- Works well individually and as a team player
- Experience of working on a fast-paced account across multiple stakeholders
- Detail-oriented individual
- Strong oral/written communication and negotiation skills
- Thrives in a dynamic, fast-paced work environment
- Strong working knowledge of the entire Microsoft Office suite
- 5 – 6 years of working experience preferably within an advertising agency and/or technology experience
- Experience working on APAC & IN markets will be a plus
Additional Information
Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.
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