Senior Account Management Specialist
2 months ago
About Epsilon
Epsilon is a leading provider of marketing solutions, and we're seeking a highly skilled Senior Account Management Specialist to join our team.
Key Responsibilities
- Act as the primary point of contact for clients, ensuring seamless communication and exceptional service delivery.
- Collaborate with senior account managers to optimize business relationships, identify growth opportunities, and drive revenue expansion.
- Develop and maintain strong, strategic relationships with clients, working closely with them to achieve their marketing objectives and nurture long-term partnerships.
- Oversee projects from inception to execution, leveraging expertise and support from senior account managers as needed.
- Lead projects with confidence, independence, and a commitment to excellence, while contributing to a collaborative team environment.
- Brief creative, operations, and third-party teams to ensure alignment and meet client expectations.
- Manage client finance processes and ensure timely action on client requests and briefs.
- Deliver high-quality, client-focused communication, including regular reports and updates.
- Exceed client expectations by providing exceptional service and support.
Requirements
- Excellent interpersonal and presentation skills, with the ability to effectively communicate with clients.
- Highly motivated, detail-oriented, and organized, with strong time management skills and the ability to prioritize tasks.
- Experience working in a fast-paced, dynamic environment with multiple stakeholders, and a proven ability to work independently and as part of a team.
- Strong oral and written communication, negotiation, and problem-solving skills.
- A strong working knowledge of the Microsoft Office suite and experience working in an advertising agency or technology environment.
- 5-6 years of relevant experience, preferably in a similar role within the industry.
- Experience working in APAC and IN markets is a plus.
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