Senior Technical Account Manager, OTC Pricing Specialist
1 month ago
We are seeking a highly skilled Senior Technical Account Manager to join our team in Singapore. As a key member of our Client Service team, you will be responsible for acquiring and managing OTC pricing content for our clients.
Key Responsibilities:- Build strong relationships with OTC pricing content providers to ensure accurate and timely delivery of data.
- Work closely with a global team of account managers, technical specialists, and product managers to understand client data needs and market trends.
- Optimize data ingestion workflows to improve data quality and content dissemination.
- Become a subject matter expert in OTC pricing data to identify trends, gaps, and areas for improvement.
- 5-10 years of experience in the financial services industry, including exchanges, market data providers, financial technology, or financial institutions.
- Demonstrated experience in client services roles, managing and supporting tier 1 sell-side accounts and central banks.
- Demonstrated data experience, including management, governance, or quality assurance of data.
- Exceptional customer service skills, with the ability to handle and prioritize multiple client queries and projects simultaneously.
- Ability to handle and support key accounts, helping them maintain and improve custom systems related to content dissemination.
- Confidence to lead strategic technical and business relationships.
- Drive and passion to develop your own ideas and strategies for your accounts.
- Good interpersonal skills and a desire to work directly with customers.
- A proactive demeanor with the confidence to challenge the status quo and a real desire to improve practices and processes.
- Keen interest and understanding of financial markets.
- Experience in finding technical solutions to help automate or improve our content partners' data workflows and find efficiencies.
- Proficiency in any Asian languages.
- Knowledge of FIX Connectivity and programming languages such as Python, SQL, and VBA.
- Experience in using business intelligence to identify gaps and trends, or opportunities for product enhancements.
- Experience in data analytics tools, business intelligence tools, or similar.
- Interest in or experience of using data analytical tools to find opportunities for product and content improvements.
- Prior experience working as an Account Manager in a tech-focused organization.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
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