Senior Technical Account Manager, OTC Pricing Specialist
2 months ago
We are seeking a highly skilled Technical Account Manager to join our Client Service team in Singapore. As a Technical Account Manager, you will play a vital role in supporting new and existing content partners, handling incoming queries and technical issues, and proactively working with our partners to ensure their OTC pricing content is delivered in an accurate, timely, and effective manner.
Key Responsibilities- Build strong and collaborative relationships with OTC pricing content providers by having a deep understanding of the technology they use, their data goals, and challenges to offer outstanding services.
- Work closely with a global team of motivated account managers, technical specialists, relationship managers, and product managers to better understand our clients' data needs and key market trends and develop your account strategy.
- Optimize data ingestion workflows by understanding the data infrastructure internally and externally to help our content providers maintain and improve data quality and optimize content dissemination.
- Become a true subject matter expert in OTC pricing data by leveraging business intelligence to help spot trends, identify gaps, and areas for data acquisition and data content improvements.
- 5-10 years of work experience in the financial services industry, including exchanges, market data providers, financial technology, or financial institutions.
- Demonstrated experience in client services roles (ideally managing and supporting tier 1 sell-side accounts and central banks).
- Demonstrated data experience, for example, management, governance, or quality assurance of data.
- A bachelor's degree or higher in a relevant data technology or financial field, or degree-equivalent qualifications.
- Exceptional customer service skills, with the ability to handle and prioritize multiple client queries and projects simultaneously.
- Ability to handle and support key accounts, helping them maintain and improve custom systems related to content dissemination.
- Confidence to lead strategic technical and business relationships.
- Drive and passion to develop your own ideas and strategies for your accounts.
- Good interpersonal skills and a desire to work directly with customers.
- A proactive demeanor with the confidence to challenge the status quo and a real desire to improve practices and processes.
- Keen interest and understanding of financial markets.
- Experience in finding technical solutions to help automate or improve our content partners' data workflows and find efficiencies, for example, improving data creation and distribution capabilities.
- Keen interest and understanding of financial markets, including demonstrated experience of at least one of the asset classes Equities or Derivatives or Fixed Income etc.
- Demonstrated continuous career growth within an organization.
- Excellent written and verbal communication skills in English.
- Proficiency in any Asian languages.
- Knowledge of FIX Connectivity and the following programming languages: Python, SQL, and VBA.
- Experience in using business intelligence to identify gaps and trends, or opportunities for product enhancements.
- Experience in data analytics tools; business intelligence tools or similar.
- Interest in or experience of using data analytical tools to find opportunities for product and content improvements.
- Prior experience working as an Account Manager in a tech-focused organization.
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