See more Collapse

Customer Experience Executive

1 month ago

Singapur, Singapore PRISM+ Full time

This role will report to the Customer Service Team Leader.

As a Customer Experience Executive, you will be the go-to person for our offshore Customer Service Officers. You will be involved in assisting the Customer Service Team Leader in managing day-to-day operations of the contact center - provide insights, advice and approvals to technical cases escalated by our customer service officers and take over any complex cases and complaints as a level 2 support staff. This role requires you to have a strong interest in consumer electronic products and keeping up-to-trend with the technologies. Your main goal will be to ensure customer satisfaction and provide a positive experience with our brand.

Job Descriptions:

  1. Provide timely, accurate and quality responses to complex cases, complaints and VIP customers via various contact points such as Emails, Live Chats and Phone Line
  2. As the 2nd level support, review escalated cases and provide advice to frontline agents
  3. Build sustainable relationships and act as the liaison between customer service department and various BUs such as technical team, operations team, etc.
  4. Resolve customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and customer satisfaction
  5. Identify emerging issue with products and provide insights to Team Leader early through data collection and an 'eye for details'
  6. Audit works submitted by agents to ensure data integrity and accuracy
  7. Analyze customer data and feedback to identify trends and opportunities for improvements. Work with Team Leader to design and implement changes

Requirements

  • Diploma from a recognised institution
  • Fluent, professional English, ability to speak another local language (Tamil, Malay, Chinese) will be favourable.
  • Previous experience working in a contact center (technical support and e-commerce will be an advantage)
  • Basic understanding on consumer electronics and smart appliances such as monitors, smart TVs, etc
  • Strong interest in consumer electronics and technology
  • Think big - make decision based on risk assessment and proper judgement
  • Be a self-starter and always seeks to improve yourself - dare to step outside of your comfort zone
  • Data driven - you will be required to generate data, structure them and provide insights

Benefits

  • Annual outpatient benefit (Includes dental and optical benefits)
  • Birthday leave
  • Health insurance
  • Performance bonus
  • Annual increment
  • Free flow snacks and Bubble Tea Friday

We have other current jobs related to this field that you can find below

  • Customer Experience Executive

    1 month ago

    Singapur, Singapore NodeFlair Full time

    1. Responsibilities:Handle queries via live chat, email and hotlineDelivering a best in class customer experience in person and via our omni-channel support. Engaging customers with speed, empathy and effectiveness, while building trust-based and enduring relationshipsOn-boarding customers by processing their applications and performing KYC checksExecution...

  • Customer Experience Executive

    4 days ago

    Singapur, Singapore Phillip Securities Full time

    Customer Experience Executive Job Responsibilities Handle clients’ enquiries via phone, emails, and live chats relating to products, accounts and trading related matters. Communicate directly with clients and encourage trusting relationships. Perform product sales referral and participate in projects to improve workflow process and customer...

  • Customer Experience Executive

    4 days ago

    Singapur, Singapore LOTTE Travel Retail Singapore Full time

    As a Customer Experience Executive, you will be responsible for delivering exceptional after-sales customer service, resolving customer complaints, and providing a world class shopping experience to our customers. You will be the face of our company, and your goal will be to create a memorable and positive experience for every customer who reach out to the...

  • Customer Experience and Operations Executive

    2 weeks ago

    Singapur, Singapore PRISM+ Full time

    We are seeking a highly motivated and energetic Customer Experience and Operations Executive to join our fast-growing startup. The successful candidate will be responsible for making outbound calls to customers to check on their experience, navigating systems and making reports, and receiving and resolving more complicated cases that are escalated from...

  • Customer Experience and Operations Executive

    1 month ago

    Singapur, Singapore PRISM+ Full time

    We are seeking a highly motivated and energetic Customer Experience and Operations Executive to join our fast-growing startup. The successful candidate will be responsible for making outbound calls to customers to check on their experience, navigating systems and making reports, and receiving and resolving more complicated cases that are escalated from...

  • Customer Experience Executive

    2 weeks ago

    Singapur, Singapore AIG Full time

    Get to know the businessGeneral Insurance is a leading provider of insurance products and services for commercialand personal insurance customers. It includes one of the world's most far-reaching property casualty networks. General Insurance offers a broad range of products to customers througha diversified, multichannel distribution network.About the...

  • Customer Experience Executive

    1 month ago

    Singapur, Singapore AIG Full time

    Get to know the businessGeneral Insurance is a leading provider of insurance products and services for commercialand personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers througha diversified, multichannel distribution network.About the...

  • Customer Experience Manager

    4 weeks ago

    Singapur, Singapore PRISM+ Full time

    PRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organization, and we are seeking new teammates to join us on our exciting journey. We take pride in delivering the best customer experience possible and we...

  • Executive, Customer Experience Center

    6 days ago

    Singapur, Singapore FUJIFILM Business Innovation Singapore Full time

    What does the role look like?  Responsible for the overall operational excellence at the Customer Experience Centre (CEC).  Establish, develop, and maintain positive business and customer relationships.  Identify opportunities for improvements related to customer engagements, aiming for memorable WOW moments in each engagement.  Oversee CEC...

  • Manager, Customer Experience

    4 weeks ago

    Singapur, Singapore KPMG - Singapore Full time

    Job DescriptionKPMG is dedicated to delivering exceptional B2B solutions and professional services to our clients. We pride ourselves on our commitment to customer satisfaction, innovation, and continuous improvement.Why Join Us: Opportunity to make a significant impact in shaping the customer experience and driving business growth in a dynamic and...

  • Customer and Partner Experience Lead

    5 days ago

    Singapur, Singapore Microsoft Full time

    Overview In Small, Medium, and Corporate (SMC) and Digital Sales (DS), we have set out with the purpose to empower our customers through the unique value of the Microsoft cloud by building a globally led, digital-first-scale organization aligned with partners. Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC)...

  • Support Customer Experience Manager

    1 month ago

    Singapur, Singapore New Relic, Inc. Full time

    Support Customer Experience Manager Support Customer Experience Manager Customer Escalations Manager Req ID FY|COS|#5 Location(s) Singapore, Singapore; Work arrangement(s) Hybrid (works from home and New Relic office throughout the week) Your opportunity We are looking for the right person to join our Global Technical Support team to work closely with...

  • Customer Experience Specialist

    2 weeks ago

    Singapur, Singapore Porsche Asia Pacific Full time

    The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. "In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself." With this aspiration, trailblazer Ferry Porsche set the guiding...

  • Intern, Customer Experience

    4 weeks ago

    Singapur, Singapore BASF South East Asia Pte. Ltd. Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...

  • Analyst, Customer Experience

    4 weeks ago

    Singapur, Singapore AIA Full time

    At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. Sound like you? Then read on. About the Role Join us as Analyst, Customer Experience! In this role, you will uphold the responsibilities in Complaint Management and deliver Fair Dealing Outcome in resolving customers’ complaints in an...

  • Customer Experience Officer

    4 days ago

    Singapur, Singapore TDCX Full time

    Top Reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to...

  • Customer Experience Specialist – English

    1 month ago

    Singapur, Singapore Agoda Full time

    The Opportunity: If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Experience Specialists to be based in our  Singapore office. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its...

  • Customer Journey

    1 month ago

    Singapur, Singapore AIA Full time

    At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. So if you believe in inspiring a better future, read on. About the Role Supports the company’s ambition in achieving NPS #1 through in-depth understanding and development of customer journey maps (CJM), and identifying areas where customer...

  • Support Customer Experience Manager

    2 weeks ago

    Singapur, Singapore New Relic, Inc. Full time

    Support Customer Experience Manager Customer Escalations Manager Your Opportunity: We are seeking a dynamic individual to join our Global Technical Support team and collaborate closely with various teams to innovatively resolve customer issues, ensuring a top-notch customer experience. What You'll Do: Lead the escalation management process to provide...

  • Senior Customer Experience Manager, APAC

    1 month ago

    Singapur, Singapore Vantage Data Centers Full time

    Description Vantage is looking for an ambitious, detail-oriented, resourceful Senior Manager, Customer Experience to establish and maintain customer relationships and promote customer satisfaction across the Asia Pacific region. You will be the interface for Vantage Customers to ensure that their needs are being met and will coordinate throughout all...