Customer Experience Executive

1. Responsibilities:Handle queries via live chat, email and hotlineDelivering a best in class customer experience in person and via our omni-channel support. Engaging customers with speed, empathy and effectiveness, while building trust-based and enduring relationshipsOn-boarding customers by processing their applications and performing KYC checksExecution...

Customer Experience Executive Job Responsibilities Handle clients’ enquiries via phone, emails, and live chats relating to products, accounts and trading related matters. Communicate directly with clients and encourage trusting relationships. Perform product sales referral and participate in projects to improve workflow process and customer...

This role will report to the Customer Service Team Leader. As a Customer Experience Executive, you will be the go-to person for our offshore Customer Service Officers. You will be involved in assisting the Customer Service Team Leader in managing day-to-day operations of the contact center - provide insights, advice and approvals to technical cases escalated...

We are seeking a highly motivated and energetic Customer Experience and Operations Executive to join our fast-growing startup. The successful candidate will be responsible for making outbound calls to customers to check on their experience, navigating systems and making reports, and receiving and resolving more complicated cases that are escalated from...

We are seeking a highly motivated and energetic Customer Experience and Operations Executive to join our fast-growing startup. The successful candidate will be responsible for making outbound calls to customers to check on their experience, navigating systems and making reports, and receiving and resolving more complicated cases that are escalated from...

Get to know the businessGeneral Insurance is a leading provider of insurance products and services for commercialand personal insurance customers. It includes one of the world's most far-reaching property casualty networks. General Insurance offers a broad range of products to customers througha diversified, multichannel distribution network.About the...

Get to know the businessGeneral Insurance is a leading provider of insurance products and services for commercialand personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers througha diversified, multichannel distribution network.About the...

PRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organization, and we are seeking new teammates to join us on our exciting journey. We take pride in delivering the best customer experience possible and we...

What does the role look like?  Responsible for the overall operational excellence at the Customer Experience Centre (CEC).  Establish, develop, and maintain positive business and customer relationships.  Identify opportunities for improvements related to customer engagements, aiming for memorable WOW moments in each engagement.  Oversee CEC...

Job DescriptionKPMG is dedicated to delivering exceptional B2B solutions and professional services to our clients. We pride ourselves on our commitment to customer satisfaction, innovation, and continuous improvement.Why Join Us: Opportunity to make a significant impact in shaping the customer experience and driving business growth in a dynamic and...

Overview In Small, Medium, and Corporate (SMC) and Digital Sales (DS), we have set out with the purpose to empower our customers through the unique value of the Microsoft cloud by building a globally led, digital-first-scale organization aligned with partners. Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC)...

Support Customer Experience Manager Support Customer Experience Manager Customer Escalations Manager Req ID FY|COS|#5 Location(s) Singapore, Singapore; Work arrangement(s) Hybrid (works from home and New Relic office throughout the week) Your opportunity We are looking for the right person to join our Global Technical Support team to work closely with...

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. "In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself." With this aspiration, trailblazer Ferry Porsche set the guiding...

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. Sound like you? Then read on. About the Role Join us as Analyst, Customer Experience! In this role, you will uphold the responsibilities in Complaint Management and deliver Fair Dealing Outcome in resolving customers’ complaints in an...

Top Reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to...

The Opportunity: If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Experience Specialists to be based in our  Singapore office. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its...

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. So if you believe in inspiring a better future, read on. About the Role Supports the company’s ambition in achieving NPS #1 through in-depth understanding and development of customer journey maps (CJM), and identifying areas where customer...

Description Vantage is looking for an ambitious, detail-oriented, resourceful Senior Manager, Customer Experience to establish and maintain customer relationships and promote customer satisfaction across the Asia Pacific region. You will be the interface for Vantage Customers to ensure that their needs are being met and will coordinate throughout all...

Support Customer Experience Manager Customer Escalations Manager Your Opportunity: We are seeking a dynamic individual to join our Global Technical Support team and collaborate closely with various teams to innovatively resolve customer issues, ensuring a top-notch customer experience. What You'll Do: Lead the escalation management process to provide...