Senior Customer Success Manager, Intelligence Services APJ

6 months ago


Singapur, Singapore Recorded Future Full time

With 1,000 intelligence professionals, over $300M in sales, and serving over 1,800 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company

Location: Singapore (Hybrid)

As a Sr. Customer Success Manager, you will be joining a fast-paced and high-growth team delivering innovative cyber threat intelligence services and solutions that protect our customers. You will maintain a rapidly growing client portfolio and ensure our users get the most value out of our products and services. You’ll be responsible for driving product usage and adoption, as well as facilitating account growth/retention via tailored success plans. You’ll leverage your prior experience in customer success and cyber security to foster successful and ong term client relationships with Recorded Future. Don’t miss your opportunity to become a Futurist 

Recorded Future’s Intelligence Services mission is to partner with our clients to deliver successful security outcomes and business value from our solutions and services. Your days will be spent working closely with our clients to ensure that they are effectively using our intelligence cloud and services to positively impact a range of security functions including security operations, incident response, threat research, vulnerability management, risk, and geopolitical / physical threat teams. 

What You’ll Do:

Act as the primary point of contact for customer security teams including SOC, CTI, IR, GRC, Fraud, and moreDrive product adoption across a diverse portfolio of the company’s clients across APJExecute our client engagement strategy by delivering comprehensive Success PlansManage and answer inquiries about our Intelligence Cloud, API/Integrations, and other servicesIdentify, assess, and escalate account risk factors and orchestrate remediation effortsWork closely across the Intelligence Services Department and other teams — Onboarding, Training, Support, Operations — to construct and scale solutions across customer businessesLearn our platform, stay current on cybersecurity events, and build deep familiarity with the various customer security functions where we deliver value Regularly capture and internally share your customers’ experience with Recorded FutureBe ultimately accountable for the overall health of each customer by ensuring high rates of customer adoption, growth, and retention

What You’ll Bring to the Team:

Knowledge:

Demonstrated experience in Customer Success and enablement principlesStrong understanding of Cyber/Information Security fundamentalsFamiliarity with Project Management processes, strategies, and methods

Competencies:

Passion and drive for making customers happy and successful Positive, collaborative, and energetic attitude with a strong desire to make an impactPolished and professional approach for delivering customer engagementsProven history of successfully managing multiple, often competing priorities simultaneouslyExperience designing and executing communications and/or customer success programsSuperb communication skills with an ability to convey complex concepts to all levels of client personnel–from an analyst up to the CISODemonstrated passion for cyber security and intelligence

Requirements:

Bachelor’s degree or 3+ years of relevant Customer Success and SaaS work experienceA native Korean speaker and fluent in English

Why should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and more than 45 of the Fortune 100 companies as clients.



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