Business Operations Manager, Field Tech Operations, APJ Field Tech Operations

7 months ago

Singapur, Singapore Amazon Web Services Singapore Private Limited Full time
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

AWS is where innovation, risks, and ideas are celebrated. We are builders; we try new things, imagine big dreams and reuse whenever we can. It is still Day 1 for us, and we are looking for curious people to be part of our diverse teams of thinkers, problem solvers, and doers. Come join us and work with AWS technologists that work across our customers and partners in APJ to adopt cloud-based solutions.

This position will own and execute the Tech strategy for the geo as well as experiment, drive and scale initiatives with high impact on customers and our organization, specifically migration/modernization and GenAI - our biggest Tech focus area in APJ . This position will support cross area initiative to accelerate business performance, will be responsible for implementing KPIs and measuring performance of the organization, supplying the management team with relevant and timely data and facts on health of the business.

This individual will need to collaborate effectively with internal end-users and cross-functional teams to solve problems, implement new reporting solutions, and deliver successfully against high standards. This is a hands-on position - the ideal candidate must be willing to “roll up the sleeves” and deliver with bias for action.

This position will work with the several stakeholders such as Sales, Business Development, Professional Services, Partner, and the Worldwide Solution Architects and Customer Solutions Management team to facilitate knowledge sharing, best practice dissemination and alignment. The individual must have the ability to communicate effectively across multiple technical and non-technical business units, as well as across other geographies.

Key job responsibilities
As a Business Operations Manager in our team, your role is critical and highly visible across the organization. Your key responsibilities include, but are not limited to:
• Accelerate the expansion of migration/modernization & GenAI initiatives by providing thought leadership, data and visibility to Tech
• Drive definition and adoption of goals, programs and tooling across the Tech team to meet the rapid growth of the business and achieve attainment of strategic objectives
• Track and report all key performance indicators, goals, efficiency and trend analyses
• Collaborate with other operations managers across areas and other Geos to identify and implement best practices
• Ensure consistent and efficient execution of all functions by working closely with internal business partners and stakeholders to drive adoption and implementation of global standards, processes and programs.

A day in the life
On a typical day, you'd be working with several leaders sharing your vision, data and ideas on bringing the best to our customers by prioritising best initiatives, sharing what is working and what is not, and writing your thoughts on taking the team performance to next level. You'd also be working with several of your peers across the world sharing your lessons and learning from their experiences to bring the best to the Geo and share the best from Geo. You'd also be planning all hands, learning sessions, offsites and other events to build inclusive and open culture.

About the team
We are seeking an experienced Field Operations Program Manager to partner with APJ Solution Architecture (SA) Field Tech Organization to define, land and execute against the strategic priorities. This role will create and implement success metrics for the organization, and drive predictability in operations, planning, goals setting, strategic initiatives, as well as reporting and success measuring of the key internal initiatives. The ideal candidate has strong business strategy background, organizational planning experience, broad technical skills, strong financial acumen and a passion for analytics and data.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

We are open to hiring candidates to work out of one of the following locations:

Singapore, SGP

BASIC QUALIFICATIONS

- Experience with sales CRM tools such as Salesforce or similar software
- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
- Experience working with a cross-functional, geographically dispersed team
- Experience leveraging data insights and analysis for decision-making/prioritization and collaborating with internal stakeholders, preferably senior leadership
- Experience in program management or management consulting.

PREFERRED QUALIFICATIONS

- Experience in finance, business management and sales operations
- Experience working within a high-growth, technology company
- Superior verbal and written communication skills, and the ability to grasp new concepts efficiently and perform well under pressure.
- Ability to learn, understand, and work with technologies, methodologies, and solutions in the cloud/IT technology space.

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