General Manager for Datacenter Field Operations
6 months ago
Overview
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a General Manager for Datacenter Field Operations.
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I General Manager for DC Field Operations, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
As the GM for DC Field Operations, you will lead the delivery of world-class support services across several data center metros in the Europe, Middle East, and Africa (EMEA) Region. You will interact and maintain relationships with various authorities and partners across all sectors of the datacenter industry. You will use keen business acumen and financial management skills to manage operating costs effectively, while maintaining the highest standards of safety, security, and availability. Excellent interpersonal awareness, ability to navigate ambiguity, and your mature communication skills will be pivotal in bringing your program management, technical abilities, and leadership experiences to a whole new level in supporting Microsoft’s success
Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action
Qualifications
Required Qualifications:
15+ years leadership and management experience in a production, mission-critical, 24x7 operations environment. 10+ years' experience managing large vendor multi-year contracts and operating entities. 10+ years' experience leading, directly managing, and influencing a diverse organization of full-time employees, across multiple disciplines and platforms.Background Check Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.Preferred Qualifications:
BS/BA degree in Mechanical/Electrical Engineering, Computer Science, Mathematics, Telecommunications, or equivalent experience. Ability to successfully influence across a highly matrixed set of stakeholders to achieve objectives. Experience successfully managing high volume technical service delivery across a distributed portfolio. Strong working knowledge of physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling, etc.). Knowledge of critical environment concepts and infrastructure (e.g., Electrical Distribution, Mechanical Cooling Systems, etc.). A solid understanding of financial management, budgeting, and forecasting.Awareness of IT Service Operations fundamentals and principles (ITIL, MOF, OLA/SLA, CSI, etc.). Project or program management experience and certification(s) (e.g., Six Sigma, Kaizen, PMI, etc.).
Responsibilities
As a General Manager for Datacenter Field Operations, your success is measured by:
People Management
Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Model - Live our culture; Embody our values; Practice our leadership principles. Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn. Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.Datacenter Operations
Empower a culture of safety, security, and compliance in all aspects of datacenter operations Creates alignments, drives collaboration and partnerships across the area(s) they are accountable for and across broader, related areas and parts of the organization. Sets, drives, and executes strategic plan for geography of accountability including influencing strategies across multiple stakeholders considering synergies with other products and cultures. Responsible for driving change and cultural transformation within their area of accountability as a coach, mentor, or program-leader. Leadership, management, coaching, and development of Microsoft full time employees across datacenters in your region. Collaborate, communicate, present, and negotiate effectively across groups of various levels and disciplines, such as government entities, senior Microsoft leaders, suppliers, partners, technicians, and customers. Accountable for the ongoing IT and Critical Environment (CE) support for all service lines ensuring the on-time and defect-free delivery of customer capacity within our SLA commitments. Responsible for ensuring the planning and delivery of all supporting physical infrastructure, logistics, and the resources required to meet anticipated growth within your region. Actively participate in incident management procedures relating to major incidents that impact Microsoft cloud services in your Region. This will include leading incident management calls with customers and senior leadership, the timely resolution of incidents, post-incident reviews, and the implementation of improvement plans. Ensure financial management of your region including the development of detailed budgets, forecasts, and management of operational and capital spending. Management and oversight of all vendor/partner contracts and relationships including leased-facility landlords, IT and CE service providers, and partner support teams. Collaborate with global and regional management teams and contribute to improvement programs. Sets strategy, champion and activate D&I plan, inclusion throughout talent process, and diversity recruiting strategy. Influences perspectives and actions, while providing counsel and insights to Datacenter leaders within their area(s) of accountability and leaders in related areas/area. Collaborate, present, and negotiate effectively across groups of various levels and disciplines, senior company leaders, engineers, suppliers, partners, and external customers.Other
Embody our culture and values. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect-
Principal Field Operations Integration Manager
6 months ago
Singapur, Singapore Microsoft Full timeOverview Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As Principal Field Operations Integration Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's dedicated online services. All of Microsoft’s Cloud Operations & Innovation...
-
Datacenter EPC Integrated Planner
7 months ago
Singapur, Singapore Microsoft Full timeOverview In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Senior Datacenter EPC Integrated Planner and Scheduler. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a...
-
Datacentre Security Operations Manager
6 months ago
Singapur, Singapore Microsoft Full timeOverview In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Datacenter Security Operations Manager. As a Datacenter Security Operations Manager in CO+I Physical Security, you will be part of a global team dedicated...
-
Critical Environment Operations Manager
7 months ago
Singapur, Singapore Microsoft Full timeOverview Microsoft’s Cloud Infrastructure and Operations (MCIO) is the engine that powers our cloud services. As a Critical Environment Operations Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, Office 365, Xbox, OneDrive and the...
-
Business Program Manager
7 months ago
Singapur, Singapore Microsoft Full timeOverview Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCPM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is...
-
Principal IT Lifecycle Management Manager
6 months ago
Singapur, Singapore Microsoft Full timeOverview In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact on our culture every day and we need you as a Principal IT Lifecycle Management Manager. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I...
-
Community Affairs Senior Content Manager
7 months ago
Singapur, Singapore Microsoft Full timeOverview The Community Affairs team is part of Microsoft’s datacenter organization – Cloud Operations + Innovation – supporting the growth and operations of Microsoft’s cloud infrastructure by partnering with the people and organizations in datacenter communities to drive social opportunity, economic growth, and environmental sustainability. ...
-
Regional EHS Manager, South East Asia
6 months ago
Singapur, Singapore Microsoft Full timeOverview In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Regional Environmental, Health, and Safety (EHS) Manager . As a Regional EHS Manager the work you do will drive the prevention of incidents and illnesses...
-
CE Instrumentation Engineer Manager
7 months ago
Singapur, Singapore Microsoft Full timeOverview In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a CE Instrumentation Engineer Manager. As a CE Instrumentation Engineer Manager , you will manage a team of exceptionally skilled engineers tasked with...
-
Business Analyst
7 months ago
Singapur, Singapore Microsoft Full timeOverview Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Business Analyst , you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group,...
-
Principal Critical Environment Program Manager
6 months ago
Singapur, Singapore Microsoft Full timeOverview In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Principal Critical Environment Program Manager. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I...
-
Program Manager Integrated Learning
6 months ago
Singapur, Singapore Microsoft Full timeOverview In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you on the Cloud Operations + Innovation Learning team as a Program Manager. As a CO+I Learning Program Manager you will contribute to and directly manage programs...
-
General Manager
7 months ago
Singapur, Singapore Cenizaro Hotels & Resorts Full timeDUTIES AND RESPONSIBILITIES: The Hotel General Manager is responsible for achieving optimal guest satisfaction and a good working environment to attain all set objectives. To achieve this, the Hotel General Manager should run the hotel in accordance with the Standard Operating Procedures and Policies as set out by the company. The Hotel General Manager...
-
Field Marketing Manager
7 months ago
Singapur, Singapore Ensign InfoSecurity Full timeEnsign is hiring !We are seeking a dynamic and results-driven Field Marketing Manager to join our growing team. In this role, you will be responsible for driving Account-Based Marketing initiatives, lead generation, and nurturing programs to fuel our sales pipeline. The ideal candidate will have a strong background in creating and implementing targeted...
-
Critical Environment Technician
6 months ago
Singapur, Singapore Microsoft Full timeOverview As a Critical Environment Technician (CET) in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our Datacenters up and running. This could be anything from coordinating with supplier/vendors, working closely with Management to address operational, risk and safety situations,...
-
Integrated Planning Lead
6 months ago
Singapur, Singapore Microsoft Full timeOverview In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as the Integrated Planning Lead for APAC . Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I EPC Integrated...
-
UXDI Instructor Lead
7 months ago
Singapur, Singapore General Assembly. Full timeIn addition to fostering career growth for individuals, GA helps employers cultivate top diverse tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our corporate training programs. GA has also been recognized as one of...
-
Singapur, Singapore Amazon Web Services Singapore Private Limited Full timeAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.AWS is where innovation, risks, and ideas are celebrated. We are builders; we try new things, imagine big dreams and reuse whenever...
-
Senior E2E Program Manager
7 months ago
Singapur, Singapore Microsoft Full timeOverview Cloud Operations + Innovation (CO+I) is the team behind one of the world’s largest Cloud Infrastructures, responsible for powering all Microsoft online Products and Services as well as powering Microsoft’s “Cloud First” mission. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners...
-
Product Engineer
2 months ago
Singapur, Singapore Centre for Strategic Infocomm Technologies Full timeKey Responsibilities:Collaborate with different stakeholders to understand business needs and develop user-centric solutions.Design, develop, and deploy web applications using industry standard full stack technologies and frameworks (such as React, SpringBoot, Kubernetes) to enhance operational efficiency and streamline workflows.Design and implement HTTP...
