Field Tech Analyst
2 months ago
Job Description
Req ID: 298491
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Field Tech Analyst - End user support to join our team in Harborfront, Central Singapore (SG-01), Singapore (SG).
Responsibilities
Provide support on IT request and break-fix to NTT’s customer employees in person and through phone calls, chats and emails.Provision new users with hardware, software, and account setup.Provide onsite and remote support for multiple locations.Troubleshoot and resolve a variety of technical problems including networking.Provide technical support for mobile device issues using ABM and Samsung KNOX, including setup, configuration, connectivity, and application troubleshooting.Respond quickly to cyber, malware alerts and location outages.Utilize remote support tools to diagnose and resolve desktop issues efficiently, regardless of user location.Proficiency with Windows and Mac operating systems, common desktop applications, and basic networking knowledge.User Coaching: Conduct one-on-one or group training sessions to help users improve their technical skills and better understand the tools and applications they use.Self-Service Adoption: Promote and increase the adoption of user self-service tools and resources, reducing the dependency on direct IT support.Office 365 Consulting: Serve as a consultant for Office 365 products, assisting users in maximizing the benefits of tools such as Outlook, Teams, OneDrive, SharePoint, and other Office 365 applications.Set up, configure, and troubleshoot AV equipment for meetings, presentations, and events.Provide on-site and offsite technical support during events to ensure smooth operation of all AV equipment and systems.Perform regular maintenance and testing of AV equipment to ensure reliability and optimal performance.Work closely with event organizers to understand technical requirements and ensure all AV needs are met.Assist in the planning, implementation, and troubleshooting of AV system upgrades to ensure seamless transitions and enhanced functionality.Provide dedicated and personalized desktop support to VIP users, ensuring prompt resolution of technical issues and exceptional service quality.Perform & support continuous improvement including innovation & solutioning to increase efficiency and quality of deliverables.Provide excellent customer service, maintaining a positive and professional demeanour while addressing user concerns and requests.Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.Strong customer service orientation, with a commitment to resolving user issues promptly and professionally.Provide hands-on support for networking devices and facilitating network upgrades.Manage IT Rooms e.g. alerts etcSupport IT maintenance including power shutdown & DR.Collaborate with internal and external parties to manage and resolve escalations efficiently, ensuring prompt and effective desktop support solutions.Ability to work collaboratively in a team environment and manage multiple tasks simultaneously.Leverage Office 365 tools internally to boost engagement and efficiency within the support team.Provide efficient desktop support across multiple locations, ensuring seamless remote assistance and issue resolution.Consistently meet and exceed key performance indicators (KPIs) to ensure high-quality desktop support and service delivery.Oversee desktop support projects, ensuring timely completion and alignment with organizational goals and objectives.Ticket Management
Efficiently manage and resolve support tickets, analyse trends to identify recurring issues, and implement solutions to enhance overall service quality.Ensure all tickets are resolved within the SLA.Adhere to the ticketing process.Escalation Management
Ensure that issues are call out on time using the correct channel.Escalate and work with third level support/ third party vendor on resolution of problem when necessary to ensure end to end resolution within the agreed response time.Adhere to the escalation process.Inventory Management
Manage the inventory, deployment, and maintenance of desktop assets, ensuring accurate record-keeping and regular stock checks. Ensure accurate record-keeping and oversee the entire asset lifecycle, from procurement to disposal, to ensure cost-effective and efficient management.Financial Support
Ensure accuracy of quotes and purchase orders (PO) for desktop support, managing financial transactions with precision.Vendor Support
Collaborate with vendors, escalate issues, and ensure timely resolution.Process & Policies
Ensure adherence to and enforcement of IT processes and policies for consistent and reliable service delivery.Training & Documentation
Develop and deliver comprehensive training programs to enhance user proficiency with desktop systems and software. Create and maintain detailed documentation for technical procedures, user guides, and knowledge base articles.Continuously update training materials and documentation to reflect the latest technology and best practices.Reporting & Monitoring
Regularly monitor desktop support activities, ensuring adherence to performance standards and SLAs.Generate detailed reports on support metrics, incident trends, and resolution times to provide insights and identify areas for improvement.Utilize monitoring tools to proactively detect and address potential issues before they impact end-users.#LI-APJ
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
ApplyListen to the story of Employee Voice
Annette Barnabas
Business Analysis Associate DirectorIndia
Read more
Vanathi Asok
Director – Project and Application ServicesIndia
Read more
Swathi Sujir
Business Operations SupervisorIndia
Read more
Apply Back to search results-
Singapur, Singapore Micron Full timeOur vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it...
-
Singapur, Singapore Amazon Web Services Singapore Private Limited Full timeAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.AWS is where innovation, risks, and ideas are celebrated. We are builders; we try new things, imagine big dreams and reuse whenever...
-
Field Tech Analyst
3 months ago
Singapur, Singapore NTT DATA Services Full timeReq ID: 298491 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Field Tech Analyst - End user support to join our team in Harborfront, Central Singapore (SG-01), Singapore...
-
Business Analyst
3 months ago
Singapur, Singapore Workforce Optimizer Pte Ltd Full timeWe're in search of a Business Analyst who will act as a crucial link between our company and our customers. Your role will entail a combination of analytical thinking and exceptional customer service to assist clients in diagnosing and resolving technical issues. Additionally, you will have the opportunity to create and implement plans for improving customer...
-
Business Strategy Analyst
3 months ago
Singapur, Singapore SHIELD Full timeSHIELD is a device-first fraud intelligence platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activity. Powered by SHIELD AI, we identify the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable fraud intelligence, empowering businesses to stay ahead of new and...
-
Research Analyst Intern Asia
7 months ago
Singapur, Singapore Lufthansa Innovation Hub Full timeResearch Analyst Intern Asia Disclaimer: This role is to join our Singapore office, to be allowed to apply for this role you must be studying in Singapore. About Us: At the Lufthansa Innovation Hub, we’re pioneering the future of travel for the Lufthansa Group, the industry, but most importantly for...
-
Senior Associate, Business Analyst
7 months ago
Singapur, Singapore Shopee Full timeSenior Associate, Business Analyst Department Marketing LevelExperienced (Individual Contributor)LocationVietnam - Ho Chi Minh City Our Marketing teams conceptualise and implement go-to-market activities to achieve increased usage and visibility. The Regional Marketing team is responsible for in-app campaign planning, product marketing, partnerships and...
-
Analyst, Treasury Operations
4 months ago
Singapur, Singapore GEMINI Full timeDepartment : Treasury The Treasury Operations Team at Gemini are thought leaders in the digital asset payments operations space. Our mandate is to bridge the traditional world of finance with the innovation of cryptocurrency products, providing our clients with a best-in-class financial institution experience. The Role: Analyst, Treasury Operations...
-
Field Tech Specialist
3 months ago
Singapur, Singapore NTT DATA Services Full timeReq ID: 297134 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Field Tech Specialist -End user support to join our team in Harborfront, Central Singapore (SG-01), Singapore...
-
Field Tech Specialist
2 months ago
Singapur, Singapore NTT DATA Full timeJob Description Req ID: 297134 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Field Tech Specialist -End user support to join our team in Harborfront, Central Singapore (SG-01),...
-
Data Analyst
1 month ago
Singapur, Singapore Digitas Full timeJob DescriptionWe are currently looking for a skilled Data Analyst to become an integral part of our team, focusing on the development of data-driven solutions aimed at enriching our customer relationship management (CRM) strategy to drive performance.Analyze and interpret large and complex datasets to develop data-driven insights.Collaborate with...
-
CT Field Marketing Manager
4 months ago
Singapur, Singapore Philips Full timeJOB DESCRIPTION Job Title CT Field Marketing Manager Job Description Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who we are. We...
-
Analyst
6 months ago
Singapur, Singapore WATG Full timeJob Details Description ABOUT WATG WATG is the world’s preeminent destination and hospitality design firm. We are employee-owned, 77 years young and home to nearly 400 creative, globe-trotting professionals located remotely and in our offices in California, New York, Honolulu, London, Singapore, and Shanghai. We are known for our...
-
NTI Process Tech Lead
7 months ago
Singapur, Singapore Micron Full timeOur vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it...
-
System Analyst
5 months ago
Singapur, Singapore Unison Consulting Pte Ltd Full timeWe are seeking a highly skilled and experienced System Analyst to join our dynamic team in the banking sector. The ideal candidate will have a strong background in business analysis, user acceptance testing (UAT), and SQL. As a System Analyst, you will play a crucial role in bridging the gap between IT and business, ensuring that our systems and applications...
-
Enterprise Tech Lead
3 months ago
Singapur, Singapore StarHub Full timePurpose As an Enterprise Domain Development Tech Lead at StarHub – IS Divisions, you will play a crucial role in leading, development, and implementation of enterprise-level solutions across the telecommunication domain. You will be responsible for driving technical strategy, overseeing end-to-end system architecture, and ensuring that the...
-
Research Analyst
7 months ago
Singapur, Singapore Nanyang Technological University Full timeResearch Analyst / Senior Analyst / Associate Research Fellow (Military Studies Programme)The S. Rajaratnam School of International Studies (RSIS), a Graduate School of Nanyang Technological University (NTU), is a leading research-intensive and teaching institution in strategic and international affairs and policy-oriented think tank in the Asia-Pacific...
-
Data Analyst
3 months ago
Singapur, Singapore StarHub Full timeDepartment Purpose The Customer Lifecycle Management (CLM) team at Starhub is dedicated to understanding, enhancing, and optimizing the customer journey. From acquisition to retention, the CLM team employs data-driven strategies to provide unparalleled customer experiences. Through a combination of data science, business intelligence, customer...
-
Data Analyst
7 months ago
Singapur, Singapore 4e Full time4e Exchange, a leading financial derivatives trading platform, is seeking a Senior Data Analyst to join our team. As a global leader in the financial services industry, 4e Exchange offers a wide range of financial trading services and products, with a team of experienced professionals supported by advanced technology. The Senior Data Analyst will be...
-
Associate Analyst/Analyst, Customer Analytics
7 months ago
Singapur, Singapore Marina Bay Sands Full timeJOB SCOPE Background Marina Bay Sands is the global benchmark for integrated resort development. We are committed to creating unforgettable memories for our guests and challenging the conventional thinking in the hospitality industry. The sheer amount and variety of existing and new data collected in integrated resort industry is unprecedented. As...