Director of Sales
3 months ago
Company Description
HOTEL OVERVIEW
Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.
ABOUT OUR COMPANY
At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.
Job Description
SALES ADMINISTRATION RESPONSIBILITIES Establish programs and direct efforts to achieve groups and catering goals based on market segmentation and budgetMonitor sales production and adjust sales activities, account coverage and sales priorities as necessary to achieve the planned goalsDevelop annual sales department budget and execute sales programs and activitiesPrepare departmental budget and forecasts, operating within set parameters and ensure effective cost controlTo establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectation and encouraging repeat businessExpedite function bookings, proposal and event contractsConduct site inspections when requiredControl function space maximization SALES PERSONNEL DEVELOPMENT RESPONSIBILITIES Recruit, select train and motivate Sales department personnel to achieve sales goalsAssure understanding of Job Descriptions, Goals, SOP of Sales Department personnel and conduct formal semi-annual evaluation and ongoing coaching and counselingMaintain established personnel policies and procedures of the hotels MARKET PLANNING RESPONSIBIITIES Participate in development and execution of hotel marketing plan to identify sources of group business to the hotel and establish solicitation programs to maximize salesParticipate in development of marketing plan, sales action plan, profit plan, A&P budget and marketing auditsMonitor forecast of all group and FIT segments and identify valley periods of sales emphasis and achieve forecast COMMUNICATION RESPONSIBILITIES Maintain close and open communication with other department headsMaintain timely communication with Corporate Sales Offices, STB that can generate leads and provide informationCoordinate communication between Sales and Other Departments to assure awareness of bookings and sales programsMaintain timely and responsive communication with accounts and prospects INVENTORY MANAGEMENT RESPONSIBILITIES Monitor function space utilization and holding period of tentative groups to maximize catering revenueMonitor group bookings in relation to room availability, room type and customer spending potential to maximize rooms and other revenueEnsure that all contracts are covered by attrition and cancellation clauses to ensure hotel is protected OTHER RESPONSIBILITIES Ensure that all safety , health, security and loss control policies and procedures and government legislation are adhered toComply with hotel and department policies and procedures at all timesTo carry out other duties as and when assigned by the Management of the Hotel
Qualifications
Strong leadership, dynamic personality, excellent interpersonal skills with a good reputation for integrity and a role model Possess good communication and interpersonal skills at all levels of management Excellent working knowledge of Opera Cloud, S&C and Delphi by Amadeus Ability to manage and develop sales portfolio of clients Flexible and able to embrace and respond to change effectively Ability to plan, direct, organize and control the sales personnel Ability to make decision independently
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