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Customer Service Associate
3 months ago
Title: Customer Service Associate (DSC/ET/)
Job ID: Location:Defence Technology Towers, SG
Description:ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.
Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.
About our Line of Business – Mission Software & Services
Our Mission Software & Services business provides leading-edge mission critical command, control, and communications (C3) systems with secured IT infrastructure and managed services. We support our client’s innovation journey through design thinking, analytics, and AI-enabled decision support with our full suite of cloud computing solutions. We provide intelligent, actionable insights and sustainable solutions to our valued partners in diverse industries including defence, government, and commercial sectors.
Together, We Can Make A Significant Impact
You will be a key service partner to our clients in managing general enquiries of inbound calls and email enquiries. Reports to Contact Centre Team Lead / Project Manager.
Be Part of Our Success
Receive queries and requests from phone calls and emails Communicate with customers through these channels professionally and within the required service level agreements in a fast-paced environment Provide accurate, personalised and anticipatory service with complete resolution Take necessary action to provide first call resolution within the required response time Ensure customer’s issues are resolved, follow up with customers via call and email where necessary Log all details of engagements with customers, accurately and legibly in the system in a timely manner, and to track these cases till closure Work as a team to ensure that the contact centre service level is met Handle any other administrative functions as assigned by Team Leads / Manager To attend briefings/trainings conducted by Team lead / clients or ManagersQualities We Value
Diploma and above Candidate with prior experience in customer service preferred Singaporean Good command of English (written and spoken) Highly disciplined and meticulous Analytical with good problem-solving skills Organised, Self-motivated, Positive attitude and Result-oriented IT savvy with good working knowledge of Microsoft Office Strong phone and verbal communication skills along with active listening. Empathetic and customer-oriented, with a passion for service excellence Ability to multitask (e.g.: logging cases, checking Knowledge Base to retrieve information while on the call with customer)Our Commitment That Goes Beyond the Norm
An environment where you will be working on cutting-edge technologies and architectures. Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated. Meaningful work and projects that make a difference in people’s lives. A fun, passionate and collaborative workplace. Competitive remuneration and comprehensive benefits.