Customer Success Director
1 month ago
Anaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By dynamically connecting financial, strategic, and operational plans in real-time, companies trust Anaplan to give them the power to anticipate change, address complexity, deliver operational insights, increase profits, and stay ahead of their competition.
What unites Anaplanners across teams and geographies is our commitment to our customers’ success and our collective motivation to achieve ambitious goals. We champion diversity of thought and ideas, and we behave like leaders irrespective of title. When you work for us, you’ll be part of a winning culture that’s dedicated to creating opportunities for our customers, partners, and employees. We hope you’ll join us. Let’s create something incredible together
Anaplan is looking for a creative and tenacious Customer Success Director to join and lead our Customer Success team in Asia . This is a stellar opportunity to get involved in a highly visible, cloud born SaaS scale-up. This role is an immediate full-time position and if you’re ready to roll up your sleeves and address unique problems that no one else is solving, keep reading.
Insight on your impact
Reporting directly to the APAC Customer Success VP based in Singapore, you will lead and guide the Anaplan Asia Customer Success team. You will be in charge of managing the team in driving excellence throughout the entire customer lifecycle; from helping with services scoping in pre-sale, to product delivery and customer happiness post-sale. Your goal is to ensure our customer base in Asia receive the maximum value and benefit from their investment in Anaplan solutions to make their business smarter and more competitive. Your role will be to own a portfolio of Anaplan customers and ensure their continual success.
You Will Achieve This By
Leading a diverse team of Customer Success Business Partners located across Asia Providing vision, guidance, insight expertise, and advice to the Asia Customer Success team. Serving as Anaplan’s Customer Success Leadership in customer facing engagements and events Identifying additional opportunities for customer adoption, expansion, and secure the highest renewal rates. Handling and resolving all critical customer escalations and issues effectively. Building relationships with key Anaplan partners in your territory Helping your team be accountable to the metrics, health scores, and KPIs relevant to each account, the entire team, and the entire business. Collaborating with sales and marketing to create and optimize the upsell and cross-sell strategies the CS team uses to increase ROI.Your qualifications, your influence
To be successful in the role, you should possess the following skills
Demonstrated track record of leading diverse customer success teams in a SaaS environment Strong communication abilities both written and spoken Ability to strategize and develop innovative approaches to managing a portfolio of customers Strong contract negotiation and client leadership skills. Strong client management skills with Executive Level communication experience. Ability to delegate tasks and track progress of team initiatives.We have other current jobs related to this field that you can find below
-
Customer Success Director
2 weeks ago
Singapur, Singapore Anaplan Full timeAnaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By...
-
Director, Customer Success
4 weeks ago
Singapur, Singapore IFS Full timeJob Description The Director of Customer Success is responsible for driving service revenues, with a strong emphasis on lifetime and recurring revenue as defined in our Global Customer Services portfolio. Directing a team of Project & Program Managers, and Customer & Partner Success Managers. This will be achieved by developing a loyal and satisfied...
-
Customer Success Manager
4 weeks ago
Singapur, Singapore Teradata Full timeCustomer Success Manager Location: Singapore Requisition Number: 218088 External Description: What You’ll Do You will own the account strategy for engagement, adoption and success planning drive business growth, customer value, satisfaction, and retention within the assigned accounts across enterprise and public sector in Singapore. Inspire confidence...
-
Vice President, Customer Success APAC
2 weeks ago
Singapur, Singapore Anaplan Full timeAnaplan is the engine powering the connectivity of back-office systems. Even if our name may not ring a bell, our clientele includes Fortune 50 giants like Coca-Cola, LinkedIn, Adobe, and Bayer, among over 2,000 other companies. They rely on our cutting-edge platform and its built-in AI features to visualize, plan, and guide their operations in real-time....
-
Vice President, Customer Success APAC
4 weeks ago
Singapur, Singapore Anaplan Full timeAnaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By...
-
VP of Customer Success
4 weeks ago
Singapur, Singapore Aspire Full timeAspire is the leading all-in-one finance operating system for growing businesses in APAC. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and MSME to realise their full potential. Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class...
-
Customer Success Manager
4 weeks ago
Singapur, Singapore Qlik Full timeDescription What makes us Qlik? A Gartner Magic Quadrant Leader for 13 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We...
-
Consultant, Customer Success
2 months ago
Singapur, Singapore FUJIFILM Business Innovation Singapore Full timeYou will join our dynamic sales force in advocating for customer success. The key to your success will be in your drive and ambition to develop strategic account planning and developing client relationship management. What does the role look like? Client Relationship Management: • Develop a positive relationship with customer shareholders, channel...
-
Head of Customer Success
2 weeks ago
Singapur, Singapore Recooty Full timeJob Responsibilities Reporting to SVP & Head APAC, you will be a key strategic driver for establishing Tapad's Identity platform in APAC. Your job is to ensure customer success for our marketer partners by utilizing the Tapad platform to achieve their digital sales and distribution goals. Focusing on Tapad customers in APAC, you will have end-to-end...
-
Head of Customer Success
2 weeks ago
Singapur, Singapore Recooty Full timeJob ResponsibilitiesReporting to SVP & Head APAC, you will be a key strategic driver for establishing Tapad's Identity platform in APAC. Your job is to ensure customer success for our marketer partners by utilizing the Tapad platform to achieve their digital sales and distribution goals. Focusing on Tapad customers in APAC, you will have end-to-end...
-
Consultant, Customer Success
2 weeks ago
Singapur, Singapore FUJIFILM Business Innovation Singapore Full timeYou will join our dynamic sales force in advocating for customer success. The key to your success will be in your drive and ambition to develop strategic account planning and developing client relationship management. What does the role look like? Client Relationship Management: • Develop a positive relationship with customer shareholders, channel...
-
Customer Success Manager
1 week ago
Singapur, Singapore Qlik Full timeDescription What makes usQlik Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data.A Gartner Magic Quadrant Leader for 13 years in a row!Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone...
-
Customer Success Manager
2 weeks ago
Singapur, Singapore Zendesk Full timeJob DescriptionWe are seeking a dynamic and enthusiastic individual who is passionate about cultivating strong connections and delivering exceptional customer experiences.As Customer Success Managers (CSM), we provide consultation on a range of Customer Support/Experience (CX) and Employee Experience (EX) solutions from the Zendesk SaaS suite to a diverse...
-
Customer Success Manager
1 week ago
Singapur, Singapore TechTarget Full timeCustomer Success Manager TechTarget (Nasdaq: TTGT) is the global leader in purchase intent-driven marketing and sales services that deliver business impact for enterprise technology companies. With high-quality editorial content across more than 150 highly targeted technology-specific websites and 1,125 channels, TechTarget attracts technology buyers...
-
Customer Success Architect
3 weeks ago
Singapur, Singapore Mixpanel Full timeAbout Mixpanel Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions. Over 9,000 paid customers, including...
-
Customer Success Manager
4 weeks ago
Singapur, Singapore Zendesk Full timeJob Description We are looking for a highly driven and motivated individual who is passionate about building strong relationships and providing a best-in-class customer experience. Our Customer Success Managers (CSM) consult on a spectrum of Customer Support/Experience (CX) and Employee Experience (EX) solutions from the Zendesk SaaS suite with a wide...
-
Customer Success Executive
4 days ago
Singapur, Singapore Red Hat Asia-Pacific PTE LTD Full timeThe Customer Success Executive is responsible for customer success planning and associated technical engagements designed to ensure customers are successful in realizing value from Red Hat products and platforms. You will work with select customers to develop success plans and lead discussions with senior customer executives, Enterprise Architects, IT...
-
Customer Success Advocate
2 weeks ago
Singapur, Singapore Ciena Communications Singapore Pte. Ltd. Full timeCiena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...
-
Customer Success Advocate
4 weeks ago
Singapur, Singapore Ciena Communications Singapore Pte. Ltd. Full timeCiena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...
-
Customer Support Director
2 weeks ago
Singapur, Singapore airbus Full timeJob Description: Job ObjectivesThe role of the Airline CSD is to collate and internally drive Airbus' Airline support and service strategy to ensure an aligned approach, and to assist other Business Units to achieve their objectives, whilst satisfying the Airline.In-line with the Global Account Management (GAM) concept, the Airline CSD leads the In-Service...
