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Revenue Management Intern

4 months ago

Singapur, Singapore RAFFLES Full time
Job Description

The position analyses the hotel’s results and performance in various revenue streams and revises/recommends strategies and expectations based on the statistics and market changes.

Primary Responsibilities

Manages Revenue Management Operations

  • Daily tasks and operations review to drive and optimize Rooms and F&B revenue
  • Ensures daily communication between Reservations and Front Office colleagues regarding inventory, short-term sell strategies, Group / Convention arrivals, rate changes and sell out strategies.
  • With direct leader’s guidance, works closely with different revenue streams to support achieving the budget and forecast expectations.
  • Completes the daily, weekly and monthly revenue management checklist.

Involvement in Wide Job Function Actions/Relationships

  • To support Revenue in Rooms and Food and Beverage daily reporting and promotional campaigns
  • Surveys the market and competitors in terms of performance (RevPAR Index, market penetration), pricing and availability as a basis for future tactical decisions.
  • Takes an active role in the development of rates, promotions, packages and other selling strategies.
  • Ensures compliance with the Best Price Guarantee and manage third party distributors in line with AccorHotels standards.
  • Identifies business opportunities for need periods and participates in various newsletters, banners, e-brochures or ads to drive incremental revenue in various revenue streams.
  • Supports AccorHotels Corporate programs, such as Planet 21.
  • Ensures service standards and individual performance are aligned with Accor Values.
  • Works closely with the Food and Beverage management team and outlet managers to analyze and monitor to ensure optimal table optimization for F&B outlets
  • Participates in developing different tactics, encompasses performance metrics, data standards, processes, policies, tools, training, best-practices and case studies to successfully roll out the strategies focusing on all revenue streams including Rooms, Food and Beverage, Spa and Raffles Shop.
  • Performs any other duties and responsibilities that may be assigned.

Qualifications

Candidate Profile

Knowledge and Experience

  • Competent knowledge of Microsoft Excel is required.
  • Rooms, Food and Beverage or Spa operations knowledge / background is an asset.

Competencies

  • Excellent communication and organisational skills.
  • Service oriented with an eye for details.
  • Multicultural awareness and ability to work with people from diverse cultures.
  • Self-motivated and energetic.
  • Flexible.
  • Displays initiative and creativity.
  • Highly organised with the ability to manage multiple projects under time constraint.
  • Strategic thinking with a proven ability to mobilise theory into action.
  • Sense of urgency.
  • Team Player.