Operations Performance Manager, Last Mile

6 months ago

Singapur, Singapore Ninja Van Full time
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.The Operations Performance Manager, Last Mile will play a critical and strategic role to improve performance of the last-mile operations, covering key areas like driver, station, and cost management projects. The incumbent is to lead a performance management team to cascade last-mile strategies into key priorities and initiatives. The goal is to drive strategic and operational excellence using data analytics, local insights, and structured problem solving at a country and network level.

Responsibilities

Lead the integration and optimization planning of driver, station, and sort to meet target SLA - matching strategy with priority shipper needs Provide monthly/weekly performance reporting by working closely with the Head of Last Mile on clear problem solving analysis and decision recommendations Address systemic operations issue across driver, station, and sort with local insights & data analytics Develop new channel and initiative to increase driver hiring and onboarding pipeline to achieve monthly active driver exceeding BAU and peak demand  Develop and implement driver engagement program to improve driver satisfaction and motivation Improve driver productivity to meet target service level and cost aligned with driver incentive scheme  Lead the station operation planning logic and executions to meet Last Mile productivity, capacity, and service levels  Build and maintain close coordination with area team to identify and resolve daily operational gaps  Identify key levers of the last-mile operations costs to recommend new initiative and changes in delivery service type and/or pricing rates

Requirements

6-8 years experience working in a strategy & operations planning role with leadership and managerial responsibilities Project management experience to manage project deliverables, resource allocation, and key milestones on time/budget to meet business objectives  Strong analytical and critical thinking skills  Strong written and verbal communication Stakeholder management and influencing skills Organization and learning agility; thirst for new knowledge and learning new skills  Willingness & adaptability to operate in a dynamic environment

  • Cargo - Snr Exec/Asst Mgr for First Mile (Upstream) or Last Mile E-Commerce Logistics Operations

    5 months ago

    Singapur, Singapore Singapore Airlines Full time

    Job DescriptionThe successful candidate will be part of the Parxl team to expand Parxl’s operations network to improve Parxl product service offerings and contribute to Parxl sales and revenue. Key Responsibilities First Mile / Upstream Operations Snr Executive/Asst Manager Develop and implement strategies to optimize the first mile supply chain. Manage...

  • Operations Performance Manager, Last Mile

    2 months ago

    Singapur, Singapore Ninja Van Full time

    bLastMileOperationsExcellence/bbrbrNinjaVanisatech-enabledlogisticscompanythatisrevolutionizingthedeliveryindustryinSoutheastAsia.Withastrongpresenceinsixcountries,wearethelargestandfastest-growinglast-milelogisticscompanyintheregion.Ourmissionistoprovidehassle-freedeliveryservicestobusinessesofallsizes,andwearecommittedtoachievingthisgoalthroughcutting-edge...

  • Recruitment Intern

    6 months ago

    Singapur, Singapore Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...

  • Manager, Cross Border Operations-Singapore

    6 months ago

    Singapur, Singapore Lazada Full time

    Department: Supply Chain & Logistics Location: Singapore Department: Supply Chain & Logistics Location: Singapore Job Description The Role A challenging opportunity to work in one of the most exciting and fastest growing markets in South East Asia. Cross-Border logistics is poised to be the enabler of e-commerce business in the region. The key...

  • Sales Performance Expert

    2 months ago

    Singapur, Singapore Only Aesthetics Full time

    Key ResponsibilitiesWe are seeking a highly skilled Sales Performance Expert to join our team at Only Aesthetics. The ideal candidate will have a proven track record of achieving and exceeding sales targets, with a strong background in medical and aesthetics, spa, and/or beauty related fields.RequirementsThe successful candidate will have at least 3 years of...

  • Business Development Senior Associate, B2B

    6 months ago

    Singapur, Singapore Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...

  • HR Operations Associate

    6 months ago

    Singapur, Singapore Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...

  • Performance Engineer

    7 months ago

    Singapur, Singapore cellebrite Full time

    About The Position Our mission Cellebrite’s (Nasdaq: CLBT) mission is to enable its customers to protect and save lives, accelerate justice, and preserve privacy in communities around the world. Cellebrite is a global leader in Digital Intelligence solutions for the public and private sectors, empowering organizations to master the complexities...

  • Operations Training Associate

    6 months ago

    Singapur, Singapore Ninja Van Full time

    The Fleet Operations Training Associate is responsible for providing internal training to the fleet team in order to improve the operations quality, adapting to operations or process changes effectively. Responsibilities Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or...

  • Regional Logistics Network Manager, Regional Logistics

    7 months ago

    Singapur, Singapore Shopee Full time

    Regional Logistics Network Manager, Regional Logistics DepartmentOperationsLevelExperienced (Team Lead)LocationSingapore The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational...

  • Assistant Manager, Partnerships

    5 months ago

    Singapur, Singapore Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...

  • Legal Counsel

    3 weeks ago

    Singapur, Singapore Timeo-Performance Full time

    Our client is a global organisation providing a range of engineering, construction and maintenance services. Due to their business growth in APAC, we are partnering with them to look for an experienced lawyer to join their expanding legal team.  This is a true in-house generalist role, covering a wide range of legal and commercial issues related to the...

  • Regional Senior Manager, Ninja Mart

    6 months ago

    Singapur, Singapore Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...

  • Manager, Hub Performance

    3 months ago

    Singapur, Singapore Hapag-Lloyd Full time

    Manager, Hub Performance Full Time Singapore With Professional Experience 9/7/24 About Hapag-Lloyd With a fleet of modern container ships and a total transport capacity of 11,9 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13, employees and offices in...

  • Legal Counsel

    3 weeks ago

    Singapur, Singapore Timeo-Performance Full time

    Job DescriptionOur client is a global organisation providing a range of engineering, construction and maintenance services. Due to their business growth in APAC, we are partnering with them to look for an experienced lawyer to join their expanding legal team.  This is a true in-house generalist role, covering a wide range of legal and commercial issues...

  • FP&A Manager

    6 months ago

    Singapur, Singapore Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...

  • Performance Coach

    2 months ago

    Singapur, Singapore 13 - CP International, LLC Full time

    Job Summary: Our vision is to create a thriving culture of well-being that inspires people around the world to take care of themselves and each other. As the leader in human performance for the last 20 years, EXOS serves clients of all backgrounds and experience levels through the utilization of award winning facilities, sports medicine clinics,...

  • Global Operational Key Account Manager

    4 weeks ago

    Singapur, Singapore Kuehne+Nagel Full time

    Global Operational Key Account ManagerSingapore | Frachttransport und Kundenservice | Vollzeit | SGI2120518Join Kuehne+Nagel as Global Operational Key Account Manager based in Singapore! We are looking for a dynamic team player who would be able to manage customer expectations, manage stakeholders and understand Operational Key Account Management. Your Role...

  • Automation Technician

    6 months ago

    Singapur, Singapore Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...

  • Intern - Automotive and China Growth Strategy

    4 months ago

    Singapur, Singapore Business Performance Group Full time

    BPG develops and implements strategies to help companies constantly improve their business performance, ensuring sustainable and tangible results on our clients’ P&L statements. Through driving business and operating model transformations, innovation, and organisational change, our consultants are passionate about working alongside teams to deliver real...