Customer Relations Specialist
1 month ago
Main Responsibilities
Provide customers with professional advice on product and service-related queries, complaints, and feedback
Work closely with commercial team as a Lens expert, providing
advice to eye care practitioners and internal colleagues
Offer advice or recommendations to customers (Eye Care Professionals (ECP) or end-consumers) regarding product or service inquiries via phone, WhatsApp, email, Facebook Messenger, and/or other communication channels
Provide troubleshooting support over the phone or occasionally
on-site
Handle incoming calls or inquiries from prospective or existing customers
Assist customers effectively by resolving disputes or complaints
Resolve customer and/or consumer queries or complaints via phone, email, or any other platforms
Support order entries placed via phone, WhatsApp, or email
Assist customers in checking job status and update/follow-up accordingly
Support the marketing and professional affairs team with
administrative tasks required for campaigns
Job Requirement
Diploma in Optometry or Opticianry certification 3 years relation work experience or optical retail experience Strong problem-solving skills Attention to detail and a high level of accuracy Excellent verbal communication in both English and Chinese Knowledge of Microsoft Office applications is a mustYour ZEISS Recruiting Team:
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