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Customer Relation Specialist/ Optometrist
3 months ago
Job Scope:
Provide customers with professional advice on product and service-related queries, complaints, and feedback
Work closely with commercial team as a Lens expert, providing advice to eye care practitioners and internal colleagues
Offer advice or recommendations to customers (Eye Care Professionals (ECP) or end-consumers) regarding product or service inquiries via phone, WhatsApp, email, Facebook Messenger, and/or other communication channels
Provide troubleshooting support over the phone or occasionally on-site
Handle incoming calls or inquiries from prospective or existing customers
Assist customers effectively by resolving disputes or complaints
Resolve customer and/or consumer queries or complaints via phone, email, or any other platforms
Support order entries placed via phone, WhatsApp, or email
Assist customers in checking job status and update/follow-up accordingly
Support the marketing and professional affairs team with administrative tasks required for campaigns
Job Requirement
Min. Diploma in Optometry or Opticianry certification
Min. 2-3 years relevant work experience preferably with retail
OOB Registered
For interested applicants, please send your updated resume to:
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599
