Customer Relations Officer

2 months ago


Singapur, Singapore TransitLink Full time

Responsibilities:

Attend to inbound callsAttend to call-back requests from customersEnsure follow-up on escalated casesFiling of claims for customer (i.e over-deduction/failure to exit/double deduction)Concession-related matters (i.e lost of card/replacement procedure/extension issues/application issues)Perform simple investigation for casesAttend to emails enquiry when necessaryOther ad-hoc duties as assigned by Team Leaders or Supervisors

Requirements:

Prior working experience in call centre will be advantageousPrior customer service experience is requiredA team player with good interpersonal and communications skillsSelf-motivated and able to work independently with minimal supervision

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