Customer Relations Ambassador
2 weeks ago
Job Title: Customer Relations Executive
Job Summary:
We are seeking a highly skilled and customer-focused Customer Relations Executive to join our team at Marina Bay Sands. As a key member of our Guest Services team, you will be responsible for providing exceptional service to our casino guests, ensuring their needs are met and exceeded.
Key Responsibilities:
- Provide personalized service to casino guests, responding to their needs and requests in a timely and professional manner.
- Assist guests with their trip arrangements, including hotel, transportation, and dining reservations.
- Conduct guided tours of the MBS Casino, showcasing its amenities and services.
- Introduce our Paiza program to potential guests, explaining its benefits and terms.
- Identify potential gaming patrons and work with our Market Development Sales Team to develop host management strategies.
- Establish close relationships with assigned patrons, providing them with exceptional service and personalized attention.
- Engage guests through telemarketing calls, inviting them to repeat visits and special events.
- Collaborate with stakeholders to enhance service standards and resolve guest feedback.
- Assist with the execution of special events and promotions.
- Ensure compliance with company guidelines and regulations.
Requirements:
- Minimum 'N' levels, 'O' levels, 'A' levels, or Diploma holders.
- Prior experience in a Hospitality or Customer Service role preferred.
- Fresh graduates or candidates with no relevant work experience are welcome to apply.
Competencies:
- Customer-focused, excellent team player, and good problem-solving skills.
- Proficient in Microsoft Windows, Word, and Excel.
- Fluent in Mandarin and English, with the ability to communicate effectively with guests.
- Able to work on rotating shifts, public holidays, and weekends.
Marina Bay Sands is committed to building a diverse, equitable, and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhering to and abiding by all rules, regulations, policies, and procedures, including the rules of conduct and business ethics of the Company.
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