Client Relations Centre Ambassador

3 weeks ago


Singapur, Singapore Cartier Full time
How will you make an impact? HOW WILL YOU MAKE AN IMPACT?

The Richemont Client Relations Centre Brand Ambassador will represent the Richemont Brands in all customer contact via telephone, e-mail, live chat or other (social) media. The Ambassador will handle all service-, sales-and after sales requests according to Richemont Quality Standards and will represent the brand’s identity and vision at all times. With excellent communications skills, the Ambassador is able to accommodate all customer requests, including service requests and sales inquiries.

Facilitate online and phone sales in order to reach set goals and objectives Handle Inbound and outbound customer contact via telephone, e-mail, live chat and other (social) media from customers within the SEAO region Facilitate online and phone sales in order to reach set goals and objectives Deliver brands information to customers, and vice versa collect valuable feedback from customers to brands Accurately process all required data/information in appropriate system/tools under group data security policy Escalate the emergency system issues to team leader timely, and report findings on system improvement if any Identify trends in customer satisfaction or dissatisfaction and report findings to the team leader Follow company policies and procedures as outlined and represent the Group in a professional image at all times Collaborate with the Group’s existing Customer Service team for repairs and after-sales service requests

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Call center /customer service management experience Knowledge of contact center management tools (ideally SalesForce): CRM, Interaction Management, telephony and social media management. Knowledge of quality monitoring tools and customer satisfaction strategies Operational experience with WFM and scheduling tools in a contact center environment English and Vietnamese proficiency – to be able to service our Vietnamese clients Proven ability to create and sustain positive relationships Seasoned and knowledgeable about customer service and continuous quality improvement

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