Manager, Client Services, Contact Centre

4 weeks ago

Singapur, Singapore United Overseas Bank Full time

Manager, Client Services, Contact Centre

Posting Date: 29-May-2023 Location:

Singapore (City Area), Singapore, 048624

Company: United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Job Responsibilities

Correspondence is responsible for interacting with clients, either directly or indirectly, in support of sales, trading, relationship management, or portfolio management activities. Correspondence area specializes in a firm's in-bound billing dispute process, which includes both written communications, as well as any inbound or outbound calls pertaining to billing issues. Consumer Banking covers activities related to providing services and products directly to consumers through various business channels. This group includes retail banking, consumer lending, auto finance, small business banking, and related business areas. responsible for interacting with clients, either directly or indirectly, in support of sales, trading, relationship management, or portfolio management activities.

Job Requirements

Bachelor Degree holder with 4-5 years of working experience in Call center environment ideally Excellent communication skills Open to shift hours

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