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Senior / Service Team Leader, Group Contact Centre (JR2272)
2 weeks ago
As part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services.
Reporting to the Institution Lead, Group Contact Centre, you will:Job Responsibilities:
Monitor performance real-time and manage resources / deploy manpowerPrepare statistics and reportsShare and broadcast updates to the teamExecute new workflows, improvement intiatives and changesSupervise Customer Service Associate's (CSAs) perfromance by performing regular call / email audits and conducting regular performance reviewsConduct periodical training for CSAs if requiredHandle feedbacks from internal and external parties by conducting investigation and service recovery
Job Requirements:
Diploma in any disciplineAt least - 3 years of experience in the healthcare industry, contact centre environment and/or service related industry2 years of experience in leading a team of staffExhibit Good interpersonal and communication skillsCustomer centric and service orientedCompetent in using computer software and applicationsAble to multi-task and work under a stressful environmentStrong communication skills in English and Mother TongueAble to read and write fluently in English
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Singapur, Singapore National University Health System Pte. Ltd. Full timeAs part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will:Job Responsibilities:Monitor performance real-time and manage resources / deploy manpowerPrepare...
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