Senior Officer, Fraud Support, Contact Centre

Found in: Talent SG C2 - 1 week ago

Singapur, Singapore United Overseas Bank Full time

Senior Officer, Fraud Support, Contact Centre

Posting Date: 01-Jun-2023 Location:

Alexandra (City Area), Singapore, 048624

Company: United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Job Responsibilities

Review and assess scam related cases from Contact Centre to identify, liaise and resolve customer issues completely and promptly. Ensure validity of each case escalated prior to escalating out to Fraud Support Team, Business Unit, Servicing Units and ensure quality of servicing is maintained. Liaises with other business owners and stakeholders for cknowledgement, follow-up on any actions and feedback requested by customers through Fraud Support Team is carried out efficiently and within timeline Observe all follow-up within internal and external parties to resolve requests/feedback promptly within the established service turnaround time. Ensures respective business owners acknowledge escalation requests and resolves the customers’ requests promptly within the established service turnaround time. Monitor Business Unites and Servicing Units adherence to rules, regulations and procedures and escalate to respective senior management promptly. Handle cases end-to-end ensuring all callbacks to address customers’ matter are completed within the timeline promised to or requested by customer.

Job Requirements

Degree/ Diploma in any discipline. Good written and spoken communication skills in English, with ability to influence and persuade stakeholders. Possess excellent telephone, active listening and strong interpersonal skills, resourceful and able to work independently and as a team A strong customer service mindset with good communication and problem-solving skills to represent the Bank to customers. Ability to work on staggered/rotational shifts including weekends and Public Holidays.

  • Senior Officer, Fraud Management, Contact Centre

    Found in: Talent SG C2 - 2 weeks ago

    Singapur, Singapore United Overseas Bank Full time

    Senior Officer, Fraud Management, Contact Centre Posting Date: 31-May-2023 Location: Alexandra (City Area), Singapore, Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in...

  • FIrst VP, Unit Head Contact Centre Fraud

    Found in: Talent SG C2 - 1 week ago

    Singapur, Singapore United Overseas Bank Full time

    FIrst VP, Unit Head Contact Centre Fraud & Scam Posting Date: 28-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific,...

  • Senior Officer, Customer Service, Contact Centre

    Found in: Talent SG C2 - 2 weeks ago

    Singapur, Singapore United Overseas Bank Full time

    Senior Officer, Customer Service, Contact Centre Posting Date: 09-May-2023 Location: Alexandra (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific,...

  • Senior Officer, Customer Service, Contact Centre

    Found in: Talent SG C2 - 2 weeks ago

    Singapur, Singapore United Overseas Bank Full time

    Senior Officer, Customer Service, Contact Centre Posting Date: 01-Jun-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific,...

  • Senior Officer, Customer Insights

    Found in: Talent SG C2 - 2 weeks ago

    Singapur, Singapore United Overseas Bank Full time

    Senior Officer, Customer Insights (Workforce Management), Contact Centre Posting Date: 05-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and...

  • Contact Centre Officer

    Found in: Talent SG C2 - 2 weeks ago

    Singapur, Singapore IDP Education Full time

    An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training. We are on a mission to build the world's leading platform and connected community to guide...

  • Information Technology

    Found in: Talent SG C2 - 2 weeks ago

    Singapur, Singapore Singapore Airlines Full time

    Job DescriptionContact Centre Platforms team is responsible for the design, solutioning and implementation of IT applications for contact centres located worldwide, operate 24 by 7. The solutions involve several technology stacks – including but not limited to computer telephony integration and routing capabilities, voice & screen recording and various...

  • Senior Officer, Customer Service, Contact Center

    Found in: Talent SG C2 - 2 weeks ago

    Singapur, Singapore United Overseas Bank Full time

    Senior Officer, Customer Service, Contact Center Posting Date: 23-May-2023 Location: Singapore Company: 3677 About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate...

  • Assistant VP, System Project

    Found in: Talent SG C2 - 2 weeks ago

    Singapur, Singapore United Overseas Bank Full time

    Assistant VP, System Project (Contact Center Systems), Group Contact Centre (PROCO) Posting Date: 27-May-2023 Location: Singapore, SG Company: United Overseas Bank Limited About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in...

  • Principal Risk Manager, Internal Audit-Forensic

    Found in: Talent SG C2 - 2 days ago

    Singapur, Singapore Amazon Corporate Holdings Private Limited Full time

    Global Internal Audit is a fast paced, dynamic team. We focus on business and operational processes, and the technologies that support risk management, governance, and internal controls for the company. We are seeking a Senior Manager for the Forensics and Fraud team to lead risk-based audits, investigations, and fraud risk management initiatives.Key job...

  • Senior Fraud Operations Specialist

    Found in: Talent SG C2 - 1 week ago

    Singapur, Singapore GXS Full time

    Description Get to know our Team: We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations. Get to know the Role: We are living in...

  • First VP/VP, Risk Governance and Advisory, Fraud, Group Wholesale Banking

    Found in: Talent SG C2 - 1 week ago

    Singapur, Singapore United Overseas Bank Full time

    First VP/VP, Risk Governance and Advisory, Fraud, Group Wholesale Banking Posting Date: 11-May-2023 Location: Singapore (City Area), Singapore, Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries...

  • VP, Fraud and Investigation Specialist, GWB

    Found in: Talent SG C2 - 1 week ago

    Singapur, Singapore United Overseas Bank Full time

    VP, Fraud and Investigation Specialist, GWB Posting Date: 20-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific,...

  • Fraud Operations Manager

    Found in: Talent SG C2 - 1 week ago

    Singapur, Singapore Klook Travel Technology Pte. Ltd. (Singapore) Full time

    About Klook We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality...

  • Senior Officer, Account Maintenance, Channel Operations Centre

    Found in: Talent SG C2 - 1 week ago

    Singapur, Singapore United Overseas Bank Full time

    Senior Officer, Account Maintenance, Channel Operations Centre Posting Date: 23-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in...

  • Manager, Client Services, Contact Centre

    Found in: Talent SG C2 - 1 week ago

    Singapur, Singapore United Overseas Bank Full time

    Manager, Client Services, Contact Centre Posting Date: 29-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe...

  • AVP, Team Manager, Customer Interaction, Contact Centre

    Found in: Talent SG C2 - 2 weeks ago

    Singapur, Singapore United Overseas Bank Full time

    AVP, Team Manager, Customer Interaction, Contact Centre Posting Date: 25-May-2023 Location: Alexandra (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia...

  • Senior Officer, Customer Service, Contact Center

    Found in: Talent SG C2 - 2 weeks ago

    Singapur, Singapore United Overseas Bank Full time

    Senior Officer, Customer Service, Contact Center Posting Date: 29-May-2023 Location: Alexandra (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific,...

  • Job Coach/ Senior Job Coach

    Found in: Talent SG C2 - 1 week ago

    Singapur, Singapore Rainbow Centre Full time

    Categories: Employability Services, Others Our Employability Services (ES) team at Rainbow Centre aims to make work possible for as many aspiring Rainbow Centre clients as possible. We are looking for a Job Coach/ Senior Job Coach to join the ES team. He/She will play a key role in providing direct training and support to develop the vocational...

  • Manager, Quality Assurance and Control, Group Contact Center

    Found in: Talent SG C2 - 1 week ago

    Singapur, Singapore United Overseas Bank Full time

    Manager, Quality Assurance and Control, Group Contact Center Posting Date: 30-May-2023 Location: Singapore Company: 3677 About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we...