Senior / Customer Service Associate, Group Contact Centre(4543)

2 weeks ago

Singapur, Singapore National University Health System Pte. Ltd. Full time
Senior / Customer Service Associate, Group Contact Centre


As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public.

You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs.

Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:
Deliver excellent customer service to callers by understanding caller's needsProvide timely, accurate and appropriate information and assistance to address caller's enquiriesBook or reschedule appointments based on caller's requestHandle any other hotline administrative functions such as handling of emails, referral requests and emergency activationCoordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:
Minimum Diploma in any discipline. (Fresh graduates are welcomed)Preferably 1 to 2 years' experience in healthcare industry, contact centre environment and/or service related industryAble to communicate fluently in English and Mother TongueAble to read and write fluently in EnglishPleasant and cheerful personality with good interpersonal skillsAble to adapt to fast pace working environmentComputer literate and good typing skillsAble to multi-task and work under a stressful environmentWilling to work on rotating shifts, including PHs and weekend

Working Location:
Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy

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