Customer Relations Officer
2 weeks ago
Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to enhance mobility today and in the future.
Our diverse global team of over 20,000 talented individuals fosters an inclusive and collaborative culture, advocating for an exceptional experience for our customers and partners. We are a dynamic and rapidly expanding enterprise committed to shaping a prosperous and sustainable future for the industry.
Are you ready to unleash your full potential with exciting career prospects and enriching learning opportunities? At Inchcape, you will engage with cutting-edge technology, innovative solutions, and forward-thinking peers. If you are highly motivated with a proactive attitude, capable of bringing out the best in yourself and others, then come onboard to ignite new possibilities.
Work Location: Inchcape Centre, 2 Pandan Crescent, Singapore 128462
Division: Customer Relation
Work Schedule: 5 days roster between Monday to Sunday, 8.00am - 5.30pm
Job Responsibilities
- Collaborate with all stakeholders to uphold a high level of customer experience standards
- Handle customer calls to understand and resolve their needs, concerns, or inquiries regarding products and/or services
- Offer prompt and accurate responses to callers, presenting possible solutions and ensuring customers feel appreciated
- Deliver an exceptional and consistent level of customer service
- Recommend products or services that align with client requirements
- Main responsibility involves making outbound calls to existing customers to remind them of upcoming vehicle maintenance and encourage early appointment bookings
Job Requirements
- Preferably possess a Diploma in Commerce or related field
- Minimum of 2 years of relevant experience as a customer care specialist in a Contact Centre or Tele-marketing environment
- Demonstrate excellent customer service abilities and courteous telephone manner
- Show strong commitment to delivering high-quality service
- Exhibit strong communication skills
- Knowledge of Sales Force CRM / Digital transformation would be advantageous
All qualified candidates will be considered for employment regardless of race, color, religion, gender, sexual orientation, nationality, or disability.
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