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Customer Relations Executive #HMST
5 days ago
Up to $3.1K
Description
Assist the Line Manager to maintain customer service excellence activities/programs.
Contribute to the Customer Relations team by providing support on pre and post sales related enquiries (products and service) through various customer touch-points (calls, emails and website enquiries).
Resolve customer’s complaint/feedback through excellent service recovery, promoting customer satisfaction.
Instill customer loyalty and retention through the company's retention programs and outbound service calls
Participate in company and Customer Management department’s projects assigned by Line Manager
Requirements
Diploma with minimum 1year Customer Service experience
Passion for service and possess excellent communication skills and telephone etiquette
Candidate with email writing skills will be an added advantage
Able to work independently under minimal supervision, meticulous and organized
Team player with a positive attitude and great interpersonal skills
Proficient in computer skills; Microsoft Office
Candidates with more experience will be considered for a Senior role
How to Apply: send your resume to: or telegram @jocelynchan ASAP
Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R1331820
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