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Customer Relations Officer

4 months ago

Singapur, Singapore Recruit Express Pte Ltd Full time
Location: Orchard

Working Hours: 9:00am - 6pm (Any 5 days from Mondays - Sundays)

up to 2.7k

Job Description:•

To visit newly admitted patients and to ensure patient’s confidentiality at all times.•

Conduct regular visits to wards to check on patient’s well-beings/ address requests/ potential feedbacks/ complaints•

To be able to provide service recovery for potential feedback/ complaints that are addressed•

Redirect patients based on mitigating routes during different phases of renovation/ lift prioritization based on an emergency matrix•

Escalate crucial issues to Service Executive if beyond scope for service recovery•

Report and track patients whom service recovery has been provided to

How to Apply:send your resume to:  or Telegram me @jocelynchan

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)Company EA Licence number : 99C4599Personnel EA License: R1331820