Guest Relations Officer
19 hours ago
Location: Tampines One
Working Hours: 5 Days Work Week in between Mon - Sun
Salary: $3000 - $3500
Job Responsibilities:- Provide exceptional customer service by welcoming guests in a courteous and prompt manner, and ensuring they are seated in a timely and efficient manner.
- Be knowledgeable about the menu, promotions, and service procedures to provide accurate information to guests.
- Assist guests with general queries and provide full support to ensure their dining experience is enjoyable and memorable.
- Manage reservations and inquiries via email or telephone, and make accurate and timely reservations for guests.
- Collaborate with the Operations/Restaurant Manager and peers to ensure all guests are greeted properly and escorted to their tables.
- Stay up-to-date with restaurant policies and procedures, including training, safety, and security protocols.
- Maintain a clean and organized reservation counter and assist the manager in tracking guest history profiles.
- At least 1 year of relevant working experience in the food and beverage industry.
- Junior Executives with a background in Food/Beverage/Restaurant Service, Customer Service, or equivalent are preferred.
- Positive attitude, motivated, and passionate about delivering exceptional customer service.
- Good personal grooming and presentation.
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