Guest Relations Officer

19 hours ago


Singapur, Singapore LEAD GENERAL F&B MANAGEMENT CO. PTE. LTD. Full time
Job Title: Guest Relations Officer

Location: Tampines One

Working Hours: 5 Days Work Week in between Mon - Sun

Salary: $3000 - $3500

Job Responsibilities:
  • Provide exceptional customer service by welcoming guests in a courteous and prompt manner, and ensuring they are seated in a timely and efficient manner.
  • Be knowledgeable about the menu, promotions, and service procedures to provide accurate information to guests.
  • Assist guests with general queries and provide full support to ensure their dining experience is enjoyable and memorable.
  • Manage reservations and inquiries via email or telephone, and make accurate and timely reservations for guests.
  • Collaborate with the Operations/Restaurant Manager and peers to ensure all guests are greeted properly and escorted to their tables.
  • Stay up-to-date with restaurant policies and procedures, including training, safety, and security protocols.
  • Maintain a clean and organized reservation counter and assist the manager in tracking guest history profiles.
Requirements:
  • At least 1 year of relevant working experience in the food and beverage industry.
  • Junior Executives with a background in Food/Beverage/Restaurant Service, Customer Service, or equivalent are preferred.
  • Positive attitude, motivated, and passionate about delivering exceptional customer service.
  • Good personal grooming and presentation.


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